Bharti Airtel Ltd — mobile connection

May 29, 2018

Updated by Aurabinda Sil Amount Rs. 55.00 has been refunded on 26.05.18.

May 29, 2018

Updated by Aurabinda Sil Again Airtel Co has activated some VASs and deducted talk value from my other Airtel connection ( [protected] ) on 28.05.2018. The matter is furnished in detail below :

Dear Sir,
I would like to inform you about the quality of services being rendered by Airtel Co ( Bharti Tele Services Ltd) recently. They have deducted unauthorized way amounts from my talk value balance twice yesterday, i.e. 28.05.18. They have activated some VAS although I have never applied for the same. The details are furnished as follows.
1)1st Deduction : On 28th May 2018 at 12.07 PM Rs. 25.00 ( Rs. Twenty five only) has been deducted from my talk value balance against my prepaid mobile connection. The message sent by Airtel Co is : “ KIDS ZONE service has been activated @ Rs. 25.00 for five days. Service will be renewed after validity expiry.” TXN ID is: [protected].
2) 2nd Deduction : On 28 th May 2018 at 08.23 PM Rs. 7.00 ( Rs. Seven only ) has been deducted from my talk value balance against my prepaid mobile connection. The message sent by Airtel Co is: “SPORTS VIDEO PACK service has been activated @Rs. 7.00 for two days. Service will be renewed after validity expiry.” TXN ID is: [protected].
Name of customer : AURABINDA SIL
MOB NO : [protected].
I am suffering a lot. I cannot make calls. Also, I feel afraid to recharge my connection again. They will make again unauthorized deduction from my talk value.
I would therefore request you to make the refund of talk value in my favour immediately as I never applied for such VASs. Total talk value deducted unauthorized way is Rs. 32.00 ( Rs. Thirty two only). Please treat this U R G E N T.
Thanking,
Dt. 29th May 2018 Yours faithfully,
Aurabinda Sil
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