Bharti Airtel — Not refunding amount of cancelled callertune

Address:

Gandhinagar, Gujarat

1. Airtel connection no. [protected] is used by my wife (My daughter being in SBI we formed a group, my daughter, me & my wife) . She received call from your airtel customer service offering free caller tune (in January). As the voice from caller was not clear she gave consent for the same. On coming to know it was free only for month but chargeable from month onwards, we requested for cancelling it on the same day. I was told that same would be cancelled next month and amount will be deducted in that months bill. I did not get Feb bill so nothing was clear in this regards. 2. I received this months bill (Mar.15) of Rs. 585.40 ( including Rs.466.66 of last month). I contacted Airtel’s customers care services and brought to his notice in this regards. I was told that an amount for caller tune would be deducted from my bill. 4. Through my e-mail I brought to notice the notice of the Airtel that It was not clear whether the caller tune amount was deducted or not from my bill. I received blunt & arrogant reply stating that I have to Pay the bill of as the account was deactivated and that the will look into matter. 5. I paid the bill and informed the telcom accordingly through e-mail. To my surprise, I received following reply: “For the above mentioned mobile number outstanding amount is reflecting as zero. Hence I am unable to process deduct the amount of Rs. 280/-. Kindly write us back after the next bill generation 08/04/2015.” 6. I again persist whether they would deduct the said amount? On this I received following reply: “I regret to inform you that I am unable to process your request as the above mentioned number is reflecting under the corporate responsibility of M/s State Bank Of India. Hence, As per the process I would request you to kindly forward your request in an attachment of your company letter head along with the seal and signature of the authorized person, enabling me to do the needful. Requesting for your kind cooperation in this regard.” Is it not absurd, that while marketing hello tune they did not contact SBI, now that when I am asking for refund for the amount, the corporate responsibility comes in picture. The matters is so simple that I refused accepting caller tune, I was told that the amount will be deducted, but the amount is charged in my bill and they are still reluctant to spell out about deduction and giving all sorts of flimsy pretexts. Please see that justice is done to me and the culprits are brought to the book. There may be many such cases.