Bharti Axa — False Information about pre-maturity to make more sales and fraud Customers

To summarize the complaint, the Bharti axa agents sells out new policies to the existing Customers stating that the old policies can be pre-matured while we are asked to buy new policies. This is purely oral statement over phone call and there wont be any written statement or mail or documents related to that.

I had earlier bought Elite advantage policy from Bharti axa around 2018. In 2022 I get a call from Banu in February stating that I can pre-mature the old policy if I go for the new policy. She manipulates and we also fall for the greed of money (who doesn't right) She goes on stating that i can get pre-matured amount in the month of May 2022, it didn't happen. Next they push the dates to end of June, it doesn't happen and I wait for another month. July end there is not pre-maturity.
Then I get aggressive in the month of August and September, they keep pushing the dates month on month with no actual results.

To which I called the Customer care of Bharti Axa and they are totally unaware of these things, they ask me to complain this issue with all the proofs I had. I duly write a mail to Bharti axa stating the issue that one of their agents have sold false information and sold more policies.
They promptly looked at the mail, proofs/evidence (whatsapp chats and the contact details screenshots) and did literally NOTHING!
They simply responded stating that I should have contacted the Bharti axa and I had a chance to look at the policy during the free lookup period. and they cant do anything about the policy. To which I agree that nothing can be done over the policies,
then asked about the fraudster agents they are holding up, to which they don't say a word or not respond to anything about it.

"Bharti Axa is a silent partner in all these scams, hook or crook they got the money and Why should they be worried about investigating on the person who sold them. I personally feel they too are part of it and silent about these issues as well."

Details of the Agent
Banu
IIFL Bangalore Teleplus
212393
contact: [protected]

Bharti axa finance team details who told they are settling the money
Shilpa is her name
(Voice recording attached)

Bharti Axa Complaint Reference No.[protected]
(Mail response attached)

I will appreciate it if there are anything to be done about it. Any solutions or anywhere we can take the issue further.

I am not sure if there is a solution this, at least I want to create awareness about the fraudster company and its agents. Please share the details in your complaint,