Bharti Axa — Policy cancellation

Address:

rajkot

I appliade to bharti axa for policy and also done payment for same.
But after 15 days i not receive my policy so i realize about bhartiaxa service
Meanwhile i connected my agent and told him for cancellation. he said he rise request for cancelation of policy. after 5-6 days i followup for my cancelation and again my agent Mr.Tasneem kauser at bharti axa branch lucknow. and he told me my cancelation is approved and now in retention period so it is take 8-9 days. again i followup with Mr.Tasneem kauser and he told me due to month-end company cant give refund so my refund received after 10 days. so i realize like some fraud with me and i do mail to bharti axa customer support and call to toll free number.
And as per bharti axa he not found any cancelation request. So again i call Mr.Tasneem kauser he told it is direct process so customercare not aware of this. and wait for refund.

So guide me

Thanks and regards.
Gautam Sanghani
Mo:[protected]