Big Bazaar / Futurebazaar / Future Retail / Hometown — Profit club wallet refund

I had a profit club card at Big bazzar on November 2021 and had added 10k to wallet as per their request.
It was also mentioned that any unused amount will be refunded back at any time.
Currently most of the outlets near me are close and so in order to get the refund, i had a written a mail to them for which they had not responded.
I want the wallet money back.