Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund of membership money

Address:

Lekhraj plaza, Bhoothnath, Indira nagar, lucknow

I recently purchased the membership card and invested 10000 in the same but when the stores started closing down I demanded my refund to which i was assured at the moment that i don't need to worry about, but since a few weeks neither the cake nor the mails are going through and i can't get a hold of them.
The reference ID to the refund is:
​BB[protected]