Big Bazaar / Futurebazaar / Future Retail / Hometown — Wallet amount is not usable in Future Pay Profit Club Card

Address:

DB Mall, near Railway station Gwalior (MP) 474001

I had opted for Big Bazaar Profit Club and I had deposited INR 11000/- in the month of February 2022 and post than Reliance has taken over Big Bazaar and since then I am not able to use my Future Pay wallet amount any where and Customer care is also not supportive.
When I call the customer care they also ask to wait for 2-3 weeks and its been happening since month of February 2022.

Future Pay wallet adds 1000 /- every month and it will keep adding for 11 Months since i have deposited 11000 when I opted for Profit Club.

Registered Email-ID: [protected]@gmail.com
Cell: +91-[protected]
Store Location: DB Mall, Near Railway Station Gwalior (MP)