Big Bazaar — Misbehave of the staff

Address:Kolkata, West Bengal

The staff of Big Bazaar of Esplanade Kolkata especially the Consumer Help Department are very rude and do not help the customers. I brought a jeans worth rupees 1500 from big bazaar on 18/4/2015 and when I went home and tried it I found it was a bit damaged, then I went to big bazaar esplanade Kolkata again on 20/4/2015. But instead of exchanging my jeans they were shouting at me and were making allegations that i had already used that jeans and the basis of their allegations was that the some sort of smell which only those three staff could recognise was not the one which comes from a new jeans. Is this the way you treat your customer? I had been a regular customer of Big Bazaar all around the country but no where else I have received such bad treatment. Your brand value is being ruined by this kind of staff. As far as I am concerned I am thinking of complaining to consumer forum about this kind of stuff but since i have been a loyal customer of Big Bazaar so I thought I would bring this to your attention. I hope you will take necessary action.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

On 2nd November 2018 I visited Bigbazaar diamond plaza jessore road kolkata. I was carrying 4 heavy bags filled with shopping and went to the baggage counter of Bb to keep them. The staff standing at the counter named Bijoy Das said he will not keep the bags in the counter add it was 8.30pmand by 9.30the counter will close down. I said my shopping will be over within half an hour and the Bags are too heavy to carry around while shopping. I told him I had pain in my hand. (I have neuro problems) He very rudely said no I will not. A fellow customer standing by me told me she too was harassed by the same staff for same reasons. The staff then shouted and behaved abominably after which a heated altercation followed. My entire shipping intention turned into a nightmare. I was harassed and insulted by this Bijoy Das. I kept the bags and went inside complained at the help desk but they seemed passive. This misbehavior of staff of big bazaar is a regular issue and I always rethink before entering bigbazaar unlike my comfortable doing at Max or Reliance which are very customer friendly... I would request you to kindly look into the market coz today I felt insulted anger harassed...or I'll have to go to consumer forum and social media
Thanking you
Rumjhum Chakraborty... 45 years
Profession... Teacher
Hello all, my mom had visted big bazar on 7 th october 2020, my mom is been a loyal customer at big bazar since 7 yrs . Wt happnd today was she was been insulted at the store due to an bug in the detection machiene at the exit . Evn though they found nothin being stolen or anything they insulted her and checked her completly .. this incident happend at the big bazar which is located in hassan . The manager is an filth person and very bad at his job . He keeps on doing the same thing to a lot of people at big bazar . I want you to help me with this and punish the manager in charge

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Big Bazaar / FutureBazaar / Future Retail / HomeTown
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    3869
    Pending
    0
    Resolved
    1795
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View all Big Bazaar / FutureBazaar / Future Retail / HomeTown contact information