[Resolved]  Big Bazaar — Poor A/c system and waste of time in queue in the shop at Nirmal Lifestyle

Address:

Mumbai City, Maharashtra

Dear Sir, After Big bazaar has taken over the store from Shoprite, the quality of service has totally deteriorated. Whenever i have visited at Nirmal Lifestyle, the A/c system is as good as not functioning. Many a times I have lodged complaint in writing as well as to the manager, but no improvement and the manager is helpless to rectify. Even today i.e. on 29th Dec 13, I have made a written complaint. The A/c system is so pathetic that I feel suffocated and some one may get fainted due to lower oxygen. In addition, on a Sunday, there were less than 50% cash counters functioning ( which is the situation on almost all the Saturdays, Sundays and any festival holidays), due to which we "wasted" more time in queue, rather than for real shopping. During Shoprite time, the space was enough inside the store, in such a manner, that two trollies could easily pass thro' from opposite side. But now, the space occupied by the goods/items is so high, that barely one trolley can pass thro'. It seems that there is a huge cost cutting, at the cost of "environment, health and safety' of the customers and Big bazaar is just focusing on the profits, rather than "making shopping a comfortable experience". The senior management/directors should visit the above store on Saturday/Sunday evening and factully see the ground realities in the store. Hope you will take necessary steps to improve the functioning of the store.