Big C Mobiles — Wrong information to sell the mobile

Address:Bhimavaram
Website:Bhimavaram

Dear Team,
I am Nagarajeswara Rao.Marre, working in DR Congo as Accounts manager.

On 10th September 2021, I visited one of Big C store in Bhimavaram, West Godavari District, Andhra Pradesh.

Mr. Sukesh, the sales person received and started forcing me to buy a Vivo mobile.
I clearly told him that I want to buy MI 11x lite, which is 5G by watching the clear details in Flipkart. I clearly informed to the sales person I want to buy the model because it is Hi Res audio and 4250 Battery capacity.

Then the sales team lied with me that the phone is not good at all and Vivo 21e is the best model with Hi Res audio, I keep on asking Mr.Sukesh that the feature of Hi Res was not mentioned on the box of the Vivo mobile, he replied that company will not keep all the info on it.
He forced and used all the tactics of sales. Finally I bought the Vivo mobile and later at billing counter the Sales team forced me to buy Bluetooth device as well. Finally I bought. But the thing is after start listening the music, I came to know, it is normal audio but not Hires.
Then after discussing about this with the sales person by telephone, he is saying that I can sell the 2 days old mobile and can buy MI11x lite.
My Bill Number is 1508/21/S-3539.
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