BigRock India — domain transfer free one year renewal service not given

Address:	New Delhi, Delhi, 110066
Website:	www.bigrock.in

I have made a payment for domain transfer from third party to bigrock as i was aware that one year renewal comes within transfer cost. After one week of domain transfer i approached bigrock sales chat to further renew it for three years. On chat i got to know that i didn't received the one year complimentary renewal which comes with domain transfer since i transferred the domain within 45 days of renewing it. My biggest question is that i have done multiple chats with sales team but nobody asked that when you have renewed your domain. Since this has happened i told them that it was a lack at both the parts since i was not aware of 45 days & also you guys didn't explained that even once on chat so please resolve it this time & i will make sure for future transfers. Even after making repeated requests nothing happened. When i call sales number to inform this i have been transferred to the person who has done this blunder his name is harsh, if i have to complaint about harsh and i have been transferred to harsh only then to whom do i complaint about him this is the biggest stupidity. After my repeated request to him he transferred the call to a lady call anu she also denied of giving the free renewal and her approach and attitude was not at all acceptable. She was sounding like its your mistake why would be compensate it you have to pay for it now & above that she was arguing with me. If she was a team lead then her behavior and attitude was worse then harsh. I want my one year free renewal within transfer cost which i already paid.in-fact, i want to further renew it for 3 more years which is totally based on whether they will resolve my problem or not. When i ask them to forward me the copy of all my chats with sales team of last one month they clearly denied. I was asking for my own chat with them not of anyone else's chat.