The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
This is very sad to know that a company like britannia is so unhygenic...this will not be tolerated that there was a hair stran was found inside the biscuit...half biscuit was eaten and i just looked at it so there was a stran inside it...i pulled it out it dint come out coz it was baked inside... this is so unhygenic...i would request you to please see to this situation and tell them to applogise for it otherwise i have to go through media...
