BSA Hercules — Worst experience riding hercules terminator model

Address:

Cuttack, Odisha, 754028

Being a dissatisfied customer who wished to celebrate this international yoga day by purchasing a brand new hercules bicycle (Terminator model) found bogus seat of the bicycle very painful. Within a week i discovered lots of problems in this junk machine. I visited the store 3 times which was wastage of time. Handle dragging to left side, constant sound while peddling. At the time of purchase the seat model was different to that of it was shown in the web site picture (Discovered latter). The company should change the parts with genuine parts in working condition rather than defective parts. Company should provide a check list with every bicycle and warranty/guarantee card with every cycle. I am unable to avail the service provided by the hercules company due to harassment at the retailer shop. There should be way to resolver this short of nuisance before one is forced to approach consumer court.

Place of purchase:
Kalpataru cycle stores
Mangalabag, cuttack 753001
Tin no:[protected]
Receipt no: 7552
Date of purchase :19/06/2016