Can Fin Homes — loan account: emi and roi revision based on loan tenure and current rbi basis points

Address:

Akshaya Bhavan, 1st floor, 2633, BB Road, Devanahalli, 560036

Respected Consumer forum,

My loan account bearing the number[protected].
The initial ROI from more than 3 years ago was 10.25%.

Despite a tenure allocated for 30years, the EMI calculated for the loan is for a mere duration of less than 8 years.
Apart from that - RBI has revised housing loan ROI basis points several times in this time window.

Despite several requests via mails, calls and Branch manager being approached for the subject matter - the requests are being ignored.

A complaint was also raised in CANFIN grievances cell -reference number-
C/9142019/1107235 on 14th September

There is no redressal, no contact from any bank personnel / grievances cell for the complaint so far.

Can the complaint be escalated to banking Ombudsman through this forum?