Carzonrent — Refundable security deposit not received

Address:	500088
Website:	www.mylescars.com

Since your inception in Hyderabad, i have made multiple bookings and have had many memorable trips to my kitty as well. But a recent customer service by you guys have put all that at stake.
I booked a Honda City car on 26th November (Booking Id[protected] and returned it back on the very next day within time window of 24 hrs. Since there was some issue with your website, payment for the refundable security deposit could not be done through online mode and thereby it was done through the card swipe machine being carried by the person who handed over the car to me.
I made multiple calls to you guys requesting to release the security deposit into my account but all have been in vain.After all those multiple reminders, i got a call from one of your finance team representative on 8th Dec'16 wherein he mentioned that the refund has been initiated.
Now till date when i didn't see any credit to my account i called customer care but adding on to my frustration, the person on the other hand was still asking me that what was the mode of payment for the refundable deposit.!!
Dude, what's wrong with you guys.. Upon it, he said the system is updated with a log mentioning that the refund couldn't be initiated because payment details can't be tracked down.
You are not a novice in this field boss and should have at least this much of sense to make a call to me and confirm those details from me if at all it is missing because might me that amount matters nothing for u guys but for me it does.
Now this incident has surely brought down your image, although its in no way gonna affect ur income but one thing im gonna make sure is to never use your fleet service again and won't even recommend it to anyone.