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Central Bank Of India — Puma shoes refund from amazon

Amount added to
Visa ****2132
₹1899.05
Order ID
[protected]
RRN
7.43327E+22

According to amazon the amount have been credited to my account but I have not received it.
Bank is claiming that there is problem at amazon end. Neither the bank is able to trace through RRN (refund reference number) that has been provided by tha amazon.
On the other hand amazon is continuously telling me to contact bank because according to them RRN is generated only when the transaction is successful.
Neither the bank nor the Amazon is able to help me
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