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May be they were not able to find the good faculty at that time. I am also studying at Chanakya IAS Academy and I find the staffs very supportive with good faculty. I will request you to drop an email clearly explaining the whole situation and you will receive support within no time. I assure you staffs at Chanakya never hesitate going the extra mile.
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+91 11 2760 2096
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Chanakya IAS Academy, North Delhi Center, 1596, 1st Floor, Outram Lines, Kingsway Camp, Delhi, Delhi, India - 110009