Chaudhary Charan Singh University [CCSU] — Haven't received my transcript yet

Address:

Meerut

I applied for the transcript in march and paid all the fees and uploaded all the documents (all semester mark sheet and adhar card ) but i still haven't received the transcript yet

when i check the status through Candidate Dashboard (Single Window Dak System) it says "5th sem ki marksheet upload kare" but i have already uploaded all semester marksheet also where am i supposed to upload there is not any option to upload i am atttaching the screenshot below of the candidate dashboard kindly look into this

I have tried reaching out to them through their mail id [protected]@gmail.com but i got zero response
Also the help desk number they provided in their website are out of network or switched off
This is very irresponsible behaviour from a university and i have no communication method left other than visiting the university even their they move us from window to window and never resolve it
my request number: IND[protected]