Cleartrip — ClearTrip looting Customers on broad daylight with false EZcancel advertising | |||||
During the sale event of Flipkart's big billion day, Cleartrip (A child company of Flipkart) introduced an offer of "EZcancel" which when added along with travel booking (for additional charge), refunds the entire booking amount(as advertised) if cancellation by the customer is done before 72 hours of departure of flight. I found this advertisement useful, as I was booking a trip which I may need to cancel based on some circumstance, and went ahead to book the tickets with EZCancel. As foreseen, I had to cancel the trip and called the Cleartrip's customer care to cancel my tickets, I got shocked after hearing the cancellation amount which was less than 45% of the booking amount. I wen't ahead and re-read the terms and condition to verify what I had just heard, and I saw that there own policy says I should be getting full refund (see point 6 in https://www.cleartrip.com/ezcancel/free-flight-cancellation) . They said that they cannot refund "hidden" "ClearTrip" fee which was 3000 INR. More over, when I pointed the EZcancel policy page (https://www.cleartrip.com/ezcancel/free-flight-cancellation) out with the customer care representative and tried to talk with them, they said that the cleartrip fee is not shown when booking and it cannot be refunded. The customer care representative also used FOUL language tome and told that cleartrip is not responsible if I choose EZcancel. This is nothing but a brutal FRAUD that ClearTrip is doing publicly to loot the customers. I am also attaching some screenshots of the policy in case the policy gets updated in future. Was this information helpful? | |||||
ClearTrip customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
This has happened with me as well, such a cheaters
Reply
Indigo rescheduled my flight and I opted for Plan B by cleartrip charged me Rs. 2378 saying insurance fees is not refundable.
10%
Complaints
3042
Pending
0
Resolved
287
View all 3042 ClearTrip reviews & complaints
+91 22 4130 0300
+91 95 9533 3333 (Support)
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
View all ClearTrip contact information