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I hope your issue got resolved because even I faced the same situation right now and have written an e-mail to them. I hope I didn't get scammed.
I placed the order of 2110 rupees it deducted twice from my account which is 4220rupees and no order confirmation was made neither anyone is responding to my problem in clovia.
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3437 is a huge amount. What kind of behaviour is this. They aren't even attending calls nd not replying on whatsapp.
I want my money back ...