[Resolved]  Club Mahindra Holidays — Cancellation & Refund of Member ID -2664940

1. Holidays cannot be booked at convince time. U need to book when resort is available.
2. Maintenance fees charging around 18000 INR for Blue studio per year which itself is expensive.
3. Behavior of front desk manager of Virajpet resort is pathetic.
4. Customer care not available 24/7.
5. Requested for cancellation & refund of Blue studio membership.

Help me to cancel & get refund of membership.
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Aug 12, 2023
Complaint marked as Resolved 
The Customer Care of Club Mahindra responded with details in the e-mail stating that; We would like to draw your attention to clause 8.1 & 8.2 of the membership Terms & Conditions which states that, 60% of the total membership cost is towards Admission Fees which is non-refundable. The refund is applicable in the remaining paid amount on proportional basis post deducting - holidays taken and other gifts availed. Based on these clauses we have calculated your refund amount and the details are mentioned below. Sr # Details Value (INR) 1 Membership Cost 214035 2 Membership Tenure 25 3 Holiday Start date 1-Feb-16 4 Date of Cancellation Request 1-Aug-23 5 No of years from HSD till current date 8 6 Principal Paid till date in Rupees 214035 Deductions in Rs: 7 60% non refundable Admission Fees 128421.00 8 Pro rated Entitlement Fees 27396.48 9 Cost of RCI enrollment (2 years) 9999 10 Cost of Special offer nights Consumed 36000 11 ASF Outstanding 0 12 Value of RCV Consumed 0 13 Cost of White Goods Delivered / Payment Discount 0 14 Service Tax Paid (Arrears to Pay) 0 15. Total of 7 to 14 Total Deductions 201816.48 16. Difference of 6 - 15 Refund Amount 12219 Since, the refund amount was minimal, I decided to continue the membership. Please read the Terms & conditions before taking membership.
Club Mahindra Holidays customer support has been notified about the posted complaint.
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    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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