Aug 12, 2023
Complaint marked as Resolved The Customer Care of Club Mahindra responded with details in the e-mail stating that;
We would like to draw your attention to clause 8.1 & 8.2 of the membership Terms & Conditions which states that,
60% of the total membership cost is towards Admission Fees which is non-refundable.
The refund is applicable in the remaining paid amount on proportional basis post deducting - holidays taken and other gifts availed.
Based on these clauses we have calculated your refund amount and the details are mentioned below.
Sr # Details Value (INR)
1 Membership Cost 214035
2 Membership Tenure 25
3 Holiday Start date 1-Feb-16
4 Date of Cancellation Request 1-Aug-23
5 No of years from HSD till current date 8
6 Principal Paid till date in Rupees 214035
Deductions in Rs:
7 60% non refundable Admission Fees 128421.00
8 Pro rated Entitlement Fees 27396.48
9 Cost of RCI enrollment (2 years) 9999
10 Cost of Special offer nights Consumed 36000
11 ASF Outstanding 0
12 Value of RCV Consumed 0
13 Cost of White Goods Delivered / Payment Discount 0
14 Service Tax Paid (Arrears to Pay) 0
15. Total of 7 to 14 Total Deductions 201816.48
16. Difference of 6 - 15 Refund Amount 12219
Since, the refund amount was minimal, I decided to continue the membership.
Please read the Terms & conditions before taking membership.
Club Mahindra Holidays customer support has been notified about the posted complaint.
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