[Resolved]  Abbott / Pediasure — metal substance found in children health drink

Address:Tamil Nadu

From
Dr.CN Suresh
28/41, Sivan Kovil Street, Kodambakkam
Chennai -600024, Tamilnadu, India
Mob:[protected]
E-mail: [protected]@gmail.com

Respected Sir,

I would like to inform you the following for your kind perusal and immediate action that I am using pedia sure for my daughter for the last 2 years regularly. On[protected] I bought a tin of Pediasure from a medical shop named Medplus in Kodambakkam and obtained the bill no. bearing 8139.
Batch No - 95047GJ/6
Packed on - 16 / 11 / 2010
Expiry Date - 09 / 05 / 2012

On[protected] night my wife prepared a glass of pediasure to my daughter from the new tin and on[protected] around 11.00.am again my wife open the foil pack inside the tin for preparing the drink and she found a thin spring type sharp metal piece inside the pack. She shocked by seeing the metal piece inside the pack and she suddenly told me to throw away the whole tin in waste basket. I felt frustrated while my wife scolded me regarding this. While told this incident to the neighbor residents they unanimously told us to lodge a complaint to the consumer court and other civic authorities and inform the same to the Medias.

May people are buying pediasure for their children without minding the exorbitant price for the betterment of their children’s health. We are well aware that the companies like this are getting good revenue by the way of selling such products and they are spending a lot for the advertisement and other promotional activities. But meantime they should take utmost care of the production and packing side also and they should give the same attention to the product inside as like the attractive outer packing because they are playing with the life of children.

Being a father this incident hurt me a lot so I kindly request you to take necessary action regarding this. Sometimes it may save the life of many children.

In anticipation of your earlier action regarding this matter I assure of my full and unfailing co-operation always.
Thanking you
Dr. CN Suresh
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Aug 21, 2018
Complaint marked as Resolved 
Verified Support
Jul 19, 2018
Abbott Customer Care's response
Hi Dr. Suresh, We are very concerned to hear that, Abbott takes all product quality feedback seriously. We request you to call us on our product helpline[protected] between Monday to Saturday 10.00am – 6.00 pm or email us your contact details at wecare.[protected]@abbott.com, so our Customer Service representative can reach out to you at the earliest.

Regards,
Abbott India.
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