[Resolved]  Airtel 4G — Connection not getting activated

Airtel — wifi activation not done

Dear All,

I am Dhriti Modak ph: [protected] using a broad band connection with AC no 16353499.

I have requested for a upgrade of modem to wifi under the request no[protected] taken by Adal and as committed by him the concern person will pay a visit at my billing address latest by the 8.7.11 @11.30am.

Unfortunately the above mentioned did not happen. I made several call to the help line (198) requesting for an urgent response as I had to leave for work by 12.30pm.
My first call was received by Miss Kavita and I was assured a speedy resolution max 1hr time..After 1.5hr when there was no sign of an airtel representative I was forced to call the help line again.
This time Mr. Amit Sau had received the call and was in extreme hurry to end the call. I repetitively told him that I need urgent solution as I had to leave for work but that did not make much of a difference. I had requested Mr Amit to transfer the line to any senior to which he came back saying they are all busy and on request of a call back he rather rudely said “there are no senior calls back taken” I was surprised that a customer can be denied a right to escalation!!!! instead he wanted me to stay back the entire day to wait for a wifi connection. As a matter of fact I did adjust my day off and waited patiently in the hope that Airtel values its customers. What a shame no one bothered to call.

Yesterday 9.7.11 @ 3.00pm someone called from the no:[protected] and said have paid a visit at my place and since I was not present he wanted to get an appointment fixed. On questioning him the reason for the delay he was further rude and said he was overloaded with requests and does not wish to explain himself..

The rudeness,the irresponsibility, the lack of commitment and the disrespect on display is shocking.
I am highly disappointed, not sure if that matters at all. Standing today I so wish I had not got my old broad band connection disconnected over a friends recommendation to switch to Airtel for better services and I repeat ' better services '. The term seams like a joke to me.

I fail to understand that having a corporate connection and willing to extend relationship with Airtel is not being accepted at your end.

Request you to let me know if that is the case and I will very well use mobile number potability and other facilities available in the market.
I would like to be associated with a brand with values its customers.


Regards,

Dhriti Modak

AirTel — Number not getting activated

I had bought a duplicate sim from airtel office, Sector -11, Panchkula on Saturday July16. After taking the duplicate sim I asked for any contact number of the store then I was not given any contact number. Instead I was told that there is no contact number and the sim will be activated in 4 hrs. The behaviour of the lady was so rude.

My number is still not activated and the customer care folks are saying I will have to visit the store again to confirmabout activation. Earlier also for issuance of this duplicate sim I had to go there several times. This is so frustrating.

I have raised a complaint against that store through customer care.
I was given the reference number: WNGC[protected]

Kindly look into this matter.

Thanks,
Bikram

I have mailed you the details at the mentioned ID. The issue is still pending.
I have also dropped an email to nodal officer but have not got any response.

No response to my queries yet. This is very frustrating.

Airtel people are really doing nothing. They just called me up a couple of times but did not revert. Kindly look into it.

Namaste Ritesh,

This is to inform you that your concern listed on 11 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Ritesh,

This is with reference to your post dated 11 -Aug.'13. We tried calling you multiple time to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details/Convenient time to call at airtel.[protected]@in.airtel.com.

Looking forward to hearing from you.

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.

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