[Resolved] Airtel — Airtel network

glbrt2

from margao, Goa

Address:

South Goa, Goa

This is my second complain regarding the airtel 3G network.....as i m still having problem ie. i m not getting 3G network i checked my friends sim card & he is getting the network... so he suggested me to change the sim card so i brought a new sim card with same existing no. but of no use...i tried activating the 3G by sending 3G to 121 it says it is already active on your no. still with no 3G network i tried to activate the 3G pack it says service is not available for this no. so when i contacted customer care he said to check whether my sim card is a 2G or a 3G card he also told me that there is a seperate sim for 3G .......if airtel supports 2G & 3G network on a same normal sim card then y to check this...i m really fed up bcoz of this plzzzzzzzzzzz help y only i m not getting the network???????????????

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vijay v paranjpe

from Mumbai, Maharashtra

Dear Sir,

We are airtel customers for last 5 to 6 years and using prepaid service. I would like to give the complaint regarding network. We are unable to get the network for last 2 months. We always have to go out in the open area and call. Earlier we were not facing this problem. I would like to know why this problem is arising and when it will be resolved. 'we are now fed up to call again and again to customer care centre. Nobody is responding properly.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste (glbrt2),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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