| Address: | Bangalore, Karnataka |
Resp Sir,
I'm vivek and I'd like you to know that we had been having this airtel broadband connection for a couple of years and then we had changed the connection(shifted to another plan) as we shifted to a new place. And there was this Airtel guy who had come to our house for changing the connection and using the same old modem we had been given the new connection on that same modem. And we were told by that guy to send some code onto some number to terminate the old connection as we were five o[censored]s,someone amongst us had sent the message which i'm not sure about, but we did'nt get the confirmation message. And thereafter following months we started recieving messages stating that your outstanding amount is Rs 3400 and so on..., and summing them together on 23/12/11 we recieved an e-mail saying due to the nonpayment of dues for past four months your outstanding amount is Rs10488 and We must now tell you that we expect payment to be made on or before 26/12/2011. If payment is not received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you. So we spoke to the manager on this matter and he responded by saying though there has been no data usage and that the previous connection has not been in use you guys have to pay the amount since its in the norms of the company that the connection not terminated keeps the billing going on.(so had we been given proper instructions on moving to new plan through a proper procedure and guidance this blunder wouldn't have happened).So due to their negligence and miscommunication we had to pay a heavy amount of RS 10488.So I want you to do something about this injustice done to us and help us fight against it and if proved correct get our money back.
we need a proper adjudicator to handle our grievances. Was this information helpful? | 
