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hi,
i am into rs 495 with (64kbps) unlimited plan, so i would like to upgrade my plan, kindly change my plan to rs 555 with (256 kbps) limited plan, and i already informed this to the customer care executive, i would be happy if you could change the plan by today, my phone number is 40207791.
thanks& regards,
srinath
i am into rs 495 with (64kbps) unlimited plan, so i would like to upgrade my plan, kindly change my plan to rs 555 with (256 kbps) limited plan, and i already informed this to the customer care executive, i would be happy if you could change the plan by today, my phone number is 40207791.
thanks& regards,
srinath
I have a complaint against the broad band connection installed at my residence. (No.[protected]. Address of my resident is wrongly entered in your database, result I am not getting bills thru courier. Every time I receive call from Airtel for payment with the late fee. If Data of the customer is wrongly entered from your end then why should I pay the penalty for late payment. Request to take it seriously and accept my payment without late payment charge.
It is quite sure that I am not going to pay late fee because of your fault.
Hope I'll get the solution from your end.
Ashish Ganguly
Sr Manager - HR
Bharti Foundation
(M) [protected]
It is quite sure that I am not going to pay late fee because of your fault.
Hope I'll get the solution from your end.
Ashish Ganguly
Sr Manager - HR
Bharti Foundation
(M) [protected]
Don't go with Airtel at all as all cheating and frustration as no proper customer care
Hi... I have experienced a very very very very poor customer service from Airtel. I wanted to get an installed an Broadband to my home PC. The feild guy informed the same would be installed in 2 working days. But after 4th day also there was no response form their end.If I call the feild guy aslo he doesnt answer the calls and dissconnect in b/w the conversation. I dont know how their irresponsible management works.I doubt whether they have any kind of customer care knowledge.I request all of you who are reading this never to opt for Airtel broadband. They have very poor customer service. Just they know to talk in air without doing anything.
dear sir,
i am sorry to say that i am not satisfied with the staff of trisakti communications mhow (m.p.) they dont have the full knowledge even not skilled workers.
my firm pay its bill yesterday at afternoon time & your staff of mhow said that its start in the evening time after five(5) hours but there is no solution till know, and when we ask that how much time its take to start, they told me, we didn't know may be at evening time or tomorrow.
so plz tell me what to do because my total work is depend on net
kindly solve my problem as soon as possible.
rr online services.
i am sorry to say that i am not satisfied with the staff of trisakti communications mhow (m.p.) they dont have the full knowledge even not skilled workers.
my firm pay its bill yesterday at afternoon time & your staff of mhow said that its start in the evening time after five(5) hours but there is no solution till know, and when we ask that how much time its take to start, they told me, we didn't know may be at evening time or tomorrow.
so plz tell me what to do because my total work is depend on net
kindly solve my problem as soon as possible.
rr online services.
I am facing the exact same problem as Mr Ganesh. I have registered to get a broad band connection from Airtel on 8th sep 08 and today is 29th Sep 08, I still havent got my connection. I have followed up with numerous call center execs, officers and am fed up of hearing parrot like answers assuring it to be resolved in 24 hrs, 48 hrs..etc etc...but there is no respite. I never expected this from Airtel which I thought was a professional company. can someone giv me a responsible person's no whom I can contact . I live in chennai(Annanagar)
I am not able to connect the internet connection from today morning onwards.My phone no is 42690775.Already i called to the customer care..But till now i did not get any proper response them.Please do the kindful..It's very urgent.
Airtel has kept Channel Partners who sell fake plans...form filled by me on[protected]...received USB Modem in the name of DATA Card Plan 599 ( Unlimited ) & a Sim Card which has not been Activated Till Date[protected]...can someone give me the greivance cell number of BHARTI Airtel or someone who is responsible to answer to the customer.
Hi
I recently shifted my house to new locality. Previously I was using BSNL and after shifting my house I thought I will go for Airtel Broadband since it was nearer to my new residence. I got the connection on time. I went into a 3-month advance rental plan for which I paid 3500. I got my receipt for 3500 and I started using the service for almost a month. Suddenly one day I received an e-mail alert from Airtel customer service mentioning I have to pay the service tax of 10% for my connection for which a bill will be generated and sent it to me. It also mentioned that the due date was Jan 16. I called customer service and asked them why they are sending the service tax bill separately instead of collecting them at the time of my initial payment. For that the customer service personal informed me that the Airtel policy is like that and they will not collect the service tax during the initial payment. I somehow accepted it and on Jan 16 (since Jan 14 and 15 were festival holiday in Tamil Nadu) went to the nearest broadband service centre where they collected my initial payment. When I went there they said they will not collect money there and I have to go to another place for paying my bills. I told them that today is the last day for paying the bill which was generated for tax and I cannot go to other place which 10 Km away from my place. they said they can’t help it and when I asked whether they can send the collection personal, they replied that I have to pay him the petrol charges for coming to my house which just few metres away from my home.
Then I paid my bills on Jan 17 for which I was charged Rs 50 as penalty for not paying my bill on time and it still reflects in my bill as Rs 50 balance. If this is the service I am going to get from Airtel, I hope it is very useless and I feel that BSNL is the very best in all aspects.
I request the Airtel employees to work to their potential and have a good customer service like other Telecom companies. Please learn from BSNL and Vodafone, how you should improve your service.
I recently shifted my house to new locality. Previously I was using BSNL and after shifting my house I thought I will go for Airtel Broadband since it was nearer to my new residence. I got the connection on time. I went into a 3-month advance rental plan for which I paid 3500. I got my receipt for 3500 and I started using the service for almost a month. Suddenly one day I received an e-mail alert from Airtel customer service mentioning I have to pay the service tax of 10% for my connection for which a bill will be generated and sent it to me. It also mentioned that the due date was Jan 16. I called customer service and asked them why they are sending the service tax bill separately instead of collecting them at the time of my initial payment. For that the customer service personal informed me that the Airtel policy is like that and they will not collect the service tax during the initial payment. I somehow accepted it and on Jan 16 (since Jan 14 and 15 were festival holiday in Tamil Nadu) went to the nearest broadband service centre where they collected my initial payment. When I went there they said they will not collect money there and I have to go to another place for paying my bills. I told them that today is the last day for paying the bill which was generated for tax and I cannot go to other place which 10 Km away from my place. they said they can’t help it and when I asked whether they can send the collection personal, they replied that I have to pay him the petrol charges for coming to my house which just few metres away from my home.
Then I paid my bills on Jan 17 for which I was charged Rs 50 as penalty for not paying my bill on time and it still reflects in my bill as Rs 50 balance. If this is the service I am going to get from Airtel, I hope it is very useless and I feel that BSNL is the very best in all aspects.
I request the Airtel employees to work to their potential and have a good customer service like other Telecom companies. Please learn from BSNL and Vodafone, how you should improve your service.
I applied for the Airtel Broand Band Connection in chennai through customer care. The next day a person from Airtel came and i applied through him. He promised that the connection will be provided to me by next three working days. Days went, Months also went, thre were no communication from airtel regarding my connection. When i contacted them throgh customer care i didnot get any proper response, they just promised me that they will be providing me the connection by some days. But now this connection is our months old, i got irritated and again asked the airtel to unregister my application and refund the amoung paid(2400). But i am not receiving any phone calls from airtel till date. They are not even taking care of this.. Some of my friends also faced tha same. They are not providing proper response, i am still waiting for that refund. Meanwhile i have sent them a letter that i will be going for a legal action against them. Still, there is no response. What is irritating is they never bother to call me about this application. And i didnot receive any call for the past four months regarding my application. Only i have made them numerous call and wasted much of my money in making that waste call. I got irritated and applied for BSNL connection, i got the connection in five working days as promised. I waiting for the refund of that amount from airtel.. if not, i am planning to take a legal action
I had shifted to a new house in Annanagar on (Feb 27th), I requested for a change of connection from my old residence to my new residence on the (1st Mar). I was informed by the Annanagar Customer Care representatives that the request will be addressed within 32 hours. However that did not happen. Airtes service reps came to house and had left within 10 minutes stating they will be back after a while, however they did not come back so far.
I had even called the hot line on last saturday(6th March) and I was reaffirmed that my monday the 8th of March The request will be taken care by an on call service representative.
Nothing has happened so far, I am frustrated about this service and I am voicing my concern on belahf of many more customers who may have the same concern.
I had even called the hot line on last saturday(6th March) and I was reaffirmed that my monday the 8th of March The request will be taken care by an on call service representative.
Nothing has happened so far, I am frustrated about this service and I am voicing my concern on belahf of many more customers who may have the same concern.
As mentioned in previous mail. The time line for resolving this issue was 29-DEC-2010 11:45AM.
But nobody yet visited or contacted me for this issue. Even at the time of raising this concern I have clearly mentioned the timing at which I will be available at home.
Please note: Hence considering 100% downtime of DSL and Internet since 24th Dec 2010 till date, I would not be paying bill amount for the days till which it is remaining down.
Sice past 4 days I am not able to work because of total shutdown of Internet connection.
Let me know the escalation point of contact.
But nobody yet visited or contacted me for this issue. Even at the time of raising this concern I have clearly mentioned the timing at which I will be available at home.
Please note: Hence considering 100% downtime of DSL and Internet since 24th Dec 2010 till date, I would not be paying bill amount for the days till which it is remaining down.
Sice past 4 days I am not able to work because of total shutdown of Internet connection.
Let me know the escalation point of contact.
Sri My name is P. Raghavendran, my land line no[protected]. I am gave reqeust for shifting to your kodambakkam airtel office before three months, but later last month i came to know that shifting is not possible to my new address. I am not using broad band and land line for past four months. But you must collect the ECS from my account. So on today I am giving ECS stop letter to customer care centre T.Nagar, Chennai. so Please kindly dont take cash from my account. and kindly return my exisitng payment amount to me immediately Thanking you yours truly P. Raghavendran
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