[Resolved]  Airtel Broadband Connection — inflated charges

Airtel Broadband — False inflated bill

I got an Airtel broadband connection for personal usage last month (Landline No.[protected] ; Account No.[protected] and opted for the plan as per my usage after discussion with the Airtel Rep.

In second week of March I get this call informing my usage has crossed Rs. 5, 000. I replied highlighting the fact that this is impossible as I am a mild internet user and requested to immediately rectify the false usage and shift me to the unlimited plan.I was assured proper action will be taken and I will get a follow up call on this.
The follow up call never came though everytime a different person calls up asking to pay the pending bill.

I have opted to shift to other service provider and wrap up my existing airtel account and informed airtel customer retention dept. about this.

After repeated emails I finally got a call from customer retention dept on 25th March informing that the bill is now Rs. 9, 000 and they will give me Rs. 3, 000 waiver but I will need to pay balance Rs. 6, 000.

I highlighted the fact that I am a very mild internet user and my bill cannot be more than Rs. 1, 000 maximum and also why didnt I got a call before the bill crossed 2, 000 as we get for a mobile connection informing to pay immediately as credit limit is crossing and now am being told that my bill is Rs. 5, 000 and Rs. 9, 000.but all this was of no help.

Is there no way customer be protected here? What if tomorrow I get a call informing my bill is Rs. 50, 000 now?

Request immediate intervention on this.

Regards,
Monawar

I am also facing the same prob, MY bill crossed my Expectations i have filed several compalint that at least provide the Detail bill. That they are not providing,

No doubt. I have received a call from Airtel that my usage has crossed Rs 50000 and I have to pay the amount immediately. I am in a plan with 1199 as monthly rent with about 15 GB usage limit.

From the time of connection (2 years 7 months), my usage has never crossed 6 GB.

In fact, this month I have used the internet much less as there was lots of power problem in Karnataka.

I really got tensed up and my BP went real high. In just three days my mindset and health went really low.

I have finalized to settle the issue in court. I have collected some technical details and going through other judgment copies in similar cases. We need to teach these guys right lesson. They are here not to do business but extortion.

These kinds of fraudent and unfair practices by them can kill a person like me.

So far nothing has been done to resolve my complaint and on the top of it connection has stopped working at all.

May I expect to be heard and matter resolved immediately.

On contacting 198 airtel complaint I am told that the services have been barred and I must pay to get the services. The matter can be kept open and I wait for the outcome of my complaint. I have, under compulsion, made the payment of my previous bill for Rs.4388.45, which is disputed. I await early resolusion to the inflated bill.

HARISH KUMAR CHUGH
[protected]

God knows what is happening in Airtel. This small matter has taken more than two weeks with no outcome. Please get fast.

Today I have been informed that Airtel is unable to resolve the issue in my favour and hence under compelled circumstances I have decided to surrender the connection. I HAVE WRITEN E MAIL TO THE COMPANY AND ALSO LODGED TELEPHONIC REQUEST TO disconnect the services from 10th April 2011 i.e. the end of this billing cycle. After this date I shall not be liable for any billing under any circumstances whatsoever. Because, I am sure that Airtel is in the habit of lingering on with the existing connection even after proper request for months together.

M/S AIRTEL. PLEASE NOTE THE ABOVE AND ACT ACCORDINGLY.


HARISH KUMAR CHUGH
[protected]

Although, I am not very much satisfied with the resolution, but with a view to end the matter once for all I accept the resolution given to me. Accordingly, I have made the payment of Rs.1888/- which was with held by me and shall continue to use the services, as usual.

HARISH KUMAR CHUGH
[protected]