[Resolved]  Airtel Broadband — No response from executive and customer care

Airtel Broadband — No response to my complaint

I had made a complaint on this forum on Feb 25th 2011 and I got no response from Airtel from this website. I did get a response on http://www.complaints-india.com My complaint ID number is 11469 and the direct link to the complaint is http://www.complaints-india.com/11469/comment.html but nothing has happened till now. I just received one phone call from airtel next day asking me what the problem was and they said they will fix it. No one has visited my place to check where the problem is and I have not received anything further from Airtel. This is really pethatic. I want to discontinue with the services and want my money back that I paid upfront for the new connection.

My broad band connection (Internet) is not working from the last billing cycle i.e from 23 rd Feb. 2011, before that even i have faced lot many problems in service, whenever i am asking for fixing it, the group of people responsible for fixing the problem are not listening and saying all the time line is broken at some end because of digging progresses, this is happening for more than last month. Now tell me, Why should i pay the bills... please by next 3 to 4 days either fix the problem or cancel the connectiion and relieve me from this headache kind of connection.
I am your customer for last 5 months only and i have suffered a lot with your service.

Dinesh Ramchandani
Phone No. 4017002

Airtel Broadband — No response !

Dear Airtel Support,

I am sorry to say that I am very much disappointed with your service since I have given a compliant (#[protected] on[protected]more than 2 weeks over! ) due to the sound disturbances with my land line phone and till now your team could not resolve the problem.The callers are complaining that they are not able to hear anything. Even I am also experiencing the same problem whenever I was trying from outside..

On 16th of March your site engineer had come and confirmed that the problem is with the instrument (phone). He want to replace the instrument with an old phone which has no speaker sound, no caller id display even dial tune itself not able to hear.(Current model is Beetel Trend).

I request you to look in to this issue at the earliest and resolve.

Looking forward to your best support at the earliest!

Regards,
Tino Zachariah

AirTel — no response from customer care executive

My mbl no is [protected]. i have registered my mobile no. for DND. Coustomer Care Excecutive (CCE) told that my complaint is registered and in 45 days all unnecessary calls and sms will stop. After some days i again took update and CCE told that it is in process and it will stop. Again after 2 months again i have taken review they told i have to wait for few more days.
after three months again i took review and i wanted my DND registration no. and that time to my surprise CCE Mr. Suresh Rajora told that my complaint is not registered.This is a very irresponsible attitute shown by CCEs of Airtel. There is lot of miscommunication, co-ordination between them.They do not run systems properly which leeds to customer dis-satisfaction. This diaapponting msg. is going to spread among customers some days which will finally result in reducing no. of customers of airtel.After all customer is the one who makes the company or brand. disappointment.....disappointment....disappointment
i had interaction with 4 people out of which iam specifying 2 names
1. Mr. Suresh Rajora
2.Mr. himanshu

AirTel — no response from customer care executive

Dear sir,
i would int able to contact customer care exceutive anyany time my call automatically get dsconected wen contacting airtel customer care .pls resolve the conflict

Airtel Broadband — No response from Customer Care

After launching 3 complains (3845860,3858974,3869608) with the airtel customer care nobody even cared to revert back to me on the installation of my broadband connections. After promising the delivery within 4 working days and taking money from me- nobody even called me regarding installation. The people just tend to delegate responsibility to different departments quoting the problem is on their end. Sad state of affairs at Airtel.