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Hi,
Plz find my review. Below is the mail i written [protected]@airtel.in, but till now after 1 week didnt got any response.
I have Airtel broad band connection (without landline) .
3 weeks before I have just called Airtel customer care to inquire whether Airtel service is available in (Bangalore electronic city and Sarjjapur area). It was just an enquiry and I have never asked airtel guy to shift my connection.(plz check the recorded call) . After 2 days what I found is that my connection is deactivated by Airtel as they have raised an SR to shift my connection. First of all I have never asked to shift my connection to anywhere.
Therefore, I again I called Airtel customer care to activate my connection and it was informed to me that it will take 10 days and it will be done before 29th of September. I called customer care for at least 6 times and every time I requested to expedite the process as its very urgent and necessary. Every time my call is transferred to escalation desk but nothing happened. After 5 days I got a call from Airtel on 24th of September asking when your connection got deactivated( I answered – Five days back). The call got disconnected and I never got any call again.
When yesterday on 26th sep, I again called customer care to check the status and I got shocked to know that you guys had Closed my SR stating reason that I don’t want to continue my connection. I mean such a big lie and cheating from Airtel . Don’t the guys in customer care have any moralities to lie to customer . We never expected such a service from a brand named – AIRTEL.
IT’S A Shame to get associated with AIRTEL.
First of all my connection got deactivated because of the mistake from customer care only and after that we are getting such a lie from cutomer care.
Are you guys forget all the professionalism and just running customer care for namesake.
If you guys doesn’t provide service to customer, please disconnect and close my account immediately. We don’t want to be associated with Cheaters like AIRTEL.
Plz find my review. Below is the mail i written [protected]@airtel.in, but till now after 1 week didnt got any response.
I have Airtel broad band connection (without landline) .
3 weeks before I have just called Airtel customer care to inquire whether Airtel service is available in (Bangalore electronic city and Sarjjapur area). It was just an enquiry and I have never asked airtel guy to shift my connection.(plz check the recorded call) . After 2 days what I found is that my connection is deactivated by Airtel as they have raised an SR to shift my connection. First of all I have never asked to shift my connection to anywhere.
Therefore, I again I called Airtel customer care to activate my connection and it was informed to me that it will take 10 days and it will be done before 29th of September. I called customer care for at least 6 times and every time I requested to expedite the process as its very urgent and necessary. Every time my call is transferred to escalation desk but nothing happened. After 5 days I got a call from Airtel on 24th of September asking when your connection got deactivated( I answered – Five days back). The call got disconnected and I never got any call again.
When yesterday on 26th sep, I again called customer care to check the status and I got shocked to know that you guys had Closed my SR stating reason that I don’t want to continue my connection. I mean such a big lie and cheating from Airtel . Don’t the guys in customer care have any moralities to lie to customer . We never expected such a service from a brand named – AIRTEL.
IT’S A Shame to get associated with AIRTEL.
First of all my connection got deactivated because of the mistake from customer care only and after that we are getting such a lie from cutomer care.
Are you guys forget all the professionalism and just running customer care for namesake.
If you guys doesn’t provide service to customer, please disconnect and close my account immediately. We don’t want to be associated with Cheaters like AIRTEL.
Airtel — Irresponsible management and customer care
Connectivity and network issue has caused business loss and other damages. Irrespective of several written communication to take the responcibility for the deficiency in service, there is no communication. This is distrust and cheat.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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+91 96 6339 5551
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20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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Airtel — Irresponsible Managers
HELLO,WE ARE SHOCKED TO SEE SUCH A COMPANY WHO NEVER BOTHERS FOR CUSTOMER EITHER MAILS OR TO VOICE COMPLAINTS VIA 121
AS PER APPLICATION THE VOICE CALLS 100 -----NO MENTION THAT THESE WILL BE LOCAL, WHICH MEANS HIDDEN COSTS.
YOUR TECHNICIANS USED NOT OUR MODEM. REASONS BEST KNOWN TO THEM
OUR MICROSOFT OUTLOOK NEVER CONFIGURED.
NO BODY VISITED US INSPITE OF SO MANY PROMISES
CENTERX NUMBER SHOULD HAVE BEEN AS PER OUT FLAT#
IN VIEW OF ALL ABOVE THERE IS NO DIAL TONE INSPITE OF 7DAYS' LAPSE.
YOUR RETENTION DEPTT. Mr. ALOK CALLED YESTERDAY SAYING THAT "AIRTEL WILL ATTEND ALL THE ISSUES LATEST BY TOMOORW"
TILL WRITING THIS MAIL AS USUAL NO ACTION HENCE "we request you to refund our dues taken at the time of application & mental agony.
"