Airtel — Unwanted Billing for services that are not subscribed

Today on Apr 19, 2009 at 8:24 AM and 8:31AM, I received two messages respectively telling that you have downloaded some JAVA game to your phone and you have charged Rs. 99 and other message says that Thanks for using Value Pack Service on airtel WAP and you have been charged Rs30and enjoy.

I never used WAP as I have subscribed GPRS and my phone remain connected to computer all the time and even I never saved WAP settings in my phone, how my phone can downloaded some game through WAP. Also I was sleeping at that time when message arrived.


Original Messanges:
1st Message:
From: 64611099
Time: Sunday, April 19, 2009 8:24AM
Thanks for downloading JavaGame from Airtel Live WAP Service. You've been charged Rs. 99.Enjoy wap.mobifun.in

Message 2:
From: 64611099
Time: Sunday, April 19, 2009 8:24AM
Thanks for using Value Pack Service on Airtel WAP. You've been charged Rs. 30.Enjoy wap.mobifun.in


May be some ghost came...

I have also received same messages two times like you.

Today i have also happened like this, that a msg delivered as"Thanks for downloading JavaGame from Airtel Live WAP Service. You've been charged Rs. 99. Enjoy http://gclub.in".I was browsing in mobile office and by clicking a tab all this happend.Calling costumer care no.12118 i got a cheating response that call after 24hours to know about this.Kindly help me...

I got a refund of all the deducted money after some talk with customer care.

Airtel — Billing for services not subscribed

I was using Airtel postpaid connection since 2007 July in Karnataka.
2012 January I started using this conncection with a smartphone.
By mid January 2012, it came to my notice that my unbilled amount (for mob # [protected]) has reached more than 3000 Rs which is way beyond my normal usage of ~1000 Rs.
I immediately called the customer care and mentioned the discrepancy to Mr. Sathish. But he said the unbilled details may be wrong and asked me to wait for the bill to get generated.

Once the bill got generated, I was really surprised to know that ~3200 Rs was charged for VAS (for GPRS). Immediately I raised a request SR # 41960323 to check the issue.

I have not requested for any GPRS plan. So I was charged for services which I have not requested.