Dear Sir / Madam,
I and my father are having AIRTEL mobile connection under CUG tariff plan. I wish to put up a complain on AIRTEL company, where there is intentionally wrong levy of charges(rates) of my postpaid connection as against rates given in my intoduction letter. No one is solving the problem since last three months. Last three months I have been mentally harassed my repetative calls from AIRTEL Company regarding bill payment and disconnection of my mobile connection to me and my dad. I am even trying with Nodal agency and Appelate authority of AIRTEL (TRAI), but in vain. I have not paid two months bill , which I intent to get setoff against the excess amount paid for the wrong levy of charges. Company customer centre and all the affiliate agency are not responding till three months of my query.
I am having all the proofs and have also send to the company but till now no one has responded. I want the credit of the excess amount paid retrospectively. Please arrange to redress the issue since being a sincere employee, I am not in a position to concentrate on my work. I could be contacted at [protected]. Please Help. Waiting for your positive response.
DHAVAL BHOJANI Was this information helpful? | 
I have a postpaid mobile connection from Airtel. I had been outside India on official visit for six months. I have been paying the monthly bills for first 4 months through internet payment. I had missed the payment of last two months since I faced some difficulty through epayment in Airtel site. After 2 months my Airtel connection was disconnected without any intimation/message to me. My cell was on international roaming. After that when I tried to make the payment through internet it said the number is invalid and it doesn't exist. Later after coming to India I made the payment and the person who collected the money told me the sim will be activated within 24 hours. Later they said you need to give identitity proof etc... when I agreed to do that also they told one representative will come to give new SIM within 2/3 hours and it will be activated immidiately. After 3 days I haven't received any call from AIRTEL regarding this rather I have made more than 50 call to the centre who had sent representative to collect the money. I am about to go out of country again and unable to get connected through my phone number.
Please suggest.