[Resolved]  Airtel — Barring the account/Data privacy violation

From: KC, Vamsi
Sent: Friday, March 12, 2010 3:48 PM
To: [protected]@airtelindia.com
Cc: vamshi.[protected]@gmail.com
Subject: Hell tel would be the apt name if you want to change the name of your organisation

Hi Aritel,

As the subject line suggests. I am extremely unhappy with the product. The complaint is about the incidents related to the telephone number of airtel which is [protected].

This mail is after the conversation with (Harish Kumar Kariyappa :- Floor Supervisor Customer case office, Bangalore) and his able Executive (Immanuel Christie :- Executive) Reference number:- [protected].

I am not sure if you have any records of my account details as a post paid customer of Airtel .

I have been a post paid customer for a long period of time paying quite a good amount ( of course because of the usage) . Over last 2 or 3 months I didn’t pay the money as I had lost my job and I had told airtel customer care who used to call me everyday to ask when I would pay the money sometimes they used to call me say 10 to 15 times the answer would be the same. I don’t have money and will pay it once I have money or cancel the connection immediately. They never disconnected the service. Finally I got my job back and decided to pay the money which I did. Later I got to know that Airtel had contacted most of my friends / relatives and colleagues asking for details as if I have done a grave sin and I am absconding. Is there nothing called as DATA PRIVACY and respect to other person. Is there any clause in the airtle post paid agreement where they have mentioned that they will call all the people I have contacted using my airtel number and be the reason for such an huge inconvenience. I am sure that there is none. I hope you are aware that there is a legal system which can take this issue seriously. Now the best part about airtel service. I call us post paid customer support and inform about this and they don’t respond or take any action about the incident. I must say airtel has taught its customer care how well they can go deaf if the customer is in pain. I guess the motto of airtel customer care is Ignorance is bliss.

Now let me tell about the next level of drama. You might be wondering why I am still continuing with airtel if I am so disappointed. The answer is simple. I have given this telephone number to a lot of people and though I have lost their info they can contact me as I don’t change the number. Thanks to airtel. So, What I do is take pre paid thinking I will maintain my account as I want. But , no.

I submit all the required documents in Nelmangla Airtel outlet ( Rental agreement, Pan card number and a XEROX of the same and photograph of course I filled up your application as well) . I took a card from Domlur branch paying 49 rupees. I will have to tell you what happened there. The lady told it is 49 I gave a 50 rupee note and guess what I lady takes the money and moves on to the next work. I ask for change and the lady looks at me and makes faces as if I am sort of a snob. She tell about it to the person sitting next to her and they both laugh finally they give me my change. Wonderful service.

After two days of paying for validity and getting recharge . I get an sms telling that I have not submitted my documents and the service will be deactivated. I promptly call up airtel customer care and tell the lady I spoke the issue and she says we have the documents and you don’t have to worry and please ignore the sms as it is a generic sms. I fell nice as for one time some one gives me a reason to smile about airtel. I get the same sms today and after 2 to 3 hours my outgoing is not there. I call up airtel again and I am informed that it is my fault. Yes, it is my fault that I am with airtel. Thank you so much for the enlightment.

Everytime on the call it is told to write a mail. Now I have written a mail.

Are you going to do anything at all. Now I have an official record of the complaint.


Kind Regards,
Vamsi KC