Dear Sir,
COMPLAINT
MISBEHAVIOUR OF YOUR STAFF MISS SWAGATIKA
BETWEEN 6.10 P.M AND 6.20 P.M ON 22nd OCOBER’2008
I dialed your phone no.198 to lodge a complaint from my mobile no. [protected]. Miss Swagatika picked up the phone and I ventilate my grievance in a polite manner. My problem was that on 13th I recharged my phone with ur 199/- voucher and power plus of 59/-.On the next day I recharged with 199/- voucher to make it life time. On the next day I found my power plus becomes powerless and my call rate becomes Rs.1/- per minute as earlier. Her reply was that as I became a different group of customer (life time). Hence the voucher which I put while I was a regular user becomes invalid. Then I asked whether I have to purchase another 59/- voucher to reduce the call rate. She reacted, that is your wish I have nothing to say. Then I said it is not justifiable as the purpose of both the voucher is different and you should give the same facility to the newly lifetime customer who extend one step forward towards you.
Anyway what happened to her I don’t know she started talking with me in a highly objectionable and unprofessional manner. She told me in the vernacular language Oriya which hurts me is as follows:-
1) “You are not educated enough to grasp the nitty gritty of our systems & procedure. Perhaps you are not sufficiently get your education.
2) “We are dealing with only satisfied customer and good listener and not with uneducated fellows.
Then I started to explain that it is her duty to satisfy the customer and not the customer will come to satisfy you. But all of a sudden she cut the phone abruptly in a most insulting manner.
I bestow here my profile for your perusal.
a) I am an officer in Stressed Assets Management Branch, State Bank of India, Bhubaneswar. My father is a reputed lawyer. My only maternal uncle is MD, Glenmark Pharmaceuticals P Ltd. My aunt’s husband is Assembly Speaker, Govt. of Orissa.
b) We are using atleast 8 phones of airtel brand in our entire family. I am a prospective customer of your Airtel Digital TV.
c) Last but not least is that I am a great admirer of Sunil Bharati Mittal who in his own leg could rise from a small bicycle shop at Ludhiana to an emperor of more than $ 2 billion of airtel world.
Sir, I expect a sharp response from you in a professional manner. I failed to understand how a service organization with so much competition in the market could function keeping this type of black sheep with them at their call centre. I will continue writing till you redress my grievances and punish the guilty. Please don’t underestimate my prolonged loyalty to your organization and other connections for that matter. For authenticity you may refer to your voice recorder about our conversation between 6.10 to 6.20 pm.
Truly yours,
SUKUMAR BOXY.
B-223, RAJENDRA VIHAR APTT.
FOREST PARK.
BHUBANESWAR.-9
MY MOB:[protected]
WIFE’S MOB: [protected]
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But this tariff where only till 12th February 2009 which i came to no later on nearly after 15 odd days.
Now the problem was that when i was initial inform about it through an customer carry executive i had ask for the solution to this problem as company did not inform me about the tariff changes, so any the executive transfer the call to supervisor, the supervisor also committed that it was company's faults as they did not as me or inform about the tariff changes so he only said that company will end you cards validity in three days and will send you the 270 Rs recharge message again.
After that talk, i again call after four and six days and talk to two more supervisor they both told me that the problem will be solved in 48 hrs and agreed that it was company's mistake to not late me inform about the changes.
Now after eight days from my first call i had gone to local airtel head office they maked me to talk to one more supervisor who totally said no, that such thing happens and company do not give such solution, still when i talk to him about all the supervisor that agreed he told that he will find out who told and will take steps against them. No when i said that due to their internal problems i had to suffer for more than a week seeking and talking to to them for hours. He talked to me in the most disgusting ways by giving two choices that either company will end you free validity period in three days and I won't be able to use you card further until i spend money and recharge to gett one year validity and same tariff as on now i.e 1 rs/min. local.
Now i am not at all satisfied by the airtel costumer service as they have their internal conflicts regarding about the problem to any solution and the consumer suffer as i .
If you can help me to reduce my tariffs with one recharge for whole year than contact me at
[protected]@rediffmail.com