Airtel — No Information & Denial of Service

Address:

Chennai, Tamil Nadu

Hi
I purchased a Family CUG Connection to be used by my Family Members - Dad's elder brother & his son and me. I gave all of my particulars and got the SIMs by paying Rs.993/- (We live in HUF system)

Suddenly my Dad's elder brother and his son's sims are deactivated and Airtel had the atrocity to tell that they are not blood relation. This is most ridiculous. They can tell that the scheme is available for certain relationship only. The condition explained to me was that the family members have to live together. There is no specification that they should be of some specific relationship.

I am really sad that the Airtel did not take up the responsibility to narrate the conditions of the scheme and allied information to the procurer of mobile connections. Now my money (Rs.662) is lost completely plus the very purpose of availing CUG is also lost. I am forced to activate the sims under prepaid scheme as I have informed all my friends and others about this number.

Now they are collecting "Activation Fee" - they are never telling its nature - is it refundable or not.

Further the worst part is physical verification; the guys drop in without informing the client. As it is a normal thing for any to go to work during business hours; it is better and also need of the day to inform and come to the place of residence. This is never done by Airtel. They are marking Negative Comments without even informing the end user.

A person came and verified me - he never told that the verification result is negative and the reasons for it. The sims are deactivated without any information.

Thus there is no proper information and there is denial of service to me.
Yours
V. Narayanan