[Resolved]  Airtel — MNP Not yet resolved

Address:

Chennai, Tamil Nadu

Find below my mail history still from airtel side no response and MNP request is not yet complete. When i call the customer care no proper response. For reaching customer care i wait more then 20 to 30min, and after sending MNP request some unwanted service activated, even though i stoped the service also they debit in my account

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: NO PROPER RESPONSE --MY MOBILE NUMBER [protected] [|BAL|[protected]|[protected]|]
Date: 25/06/2011 06:52:43 PM
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in;nodalofficer.[protected]@airtel.in;[protected]@in.airtel.c...⇄
Message body:
Dear Team,

Pls find the New UPC for my mobile number [protected]

New UPC: AT323394
Date: 10/07/2011


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Tue, Jun 21, 2011 at 3:27 PM, wrote:
Dear Mr. Mohan,

This has reference to your email regarding port out rejection for your airtel
prepaid number [protected].

We thank you for bringing your concern to our notice and apologize for the
inconvenience caused in this regard.

We would like to inform you that, your port out request has been rejected, as
you have availed the MNP offer provided by our retention team. However, once
the offer is withdrawn we request you to regenerate the UPC code to initiate
further action.

Please feel free to speak to our call center executive on 121 regarding any
query/request and 198(Toll Free) for any complaints. You can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number. if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email atappellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to
6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Vijath Kumar
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7696F01E67A8
EB2C52BBC8184889CF
74B87D97FD23C54BFDE2B68AADD2061A0E02169AAEA2C6A90F81A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 20/06/2011 12:04:02
Subject: Re: FW: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]

Dear Team,

Kindly update why...


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Sun, Jun 19, 2011 at 9:42 PM, Nodal TN wrote:

Dear Customer,



Thank you for writing to TATADOCOMO!

We would like to inform you that your MNP request has been rejected due to
contractual oligation violation by your operator

Please feel free to contact us for any further clarifications or assistance
via
email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile
phone or [protected] from a Non DOCOMO mobile phone.



Warm Regards,



Mahadev Kaushik

Nodal Officer

TamilNadu Circle



From:U Mohan [mailto:mohanu.[protected]@gmail.com]
Sent: Thursday, June 16, 2011 2:12 PM
To: listen; Nodal TN; Appellate TN
Cc: [protected]@whirlpool.com
Subject: Fwd: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]



Dear Team,



Find below mail will self explanatory, from airtel clearance given, but from
tata side i am not get any msg, kindly look and resolve the issue
ASAP....................




Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



[protected] Forwarded message[protected]
From: U Mohan
Date: Fri, May 27, 2011 at 1:54 PM
Subject: Re: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]
To: [protected]@airtel.in, [protected]@in.airtel.com, nodalofficer.[protected]@airtel.in

Hi Christuraj A,



Pls find below new UPC for my mobile number [protected]



UPC Code: AT146765 Expiry date 10/06/2011



Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Tue, May 24, 2011 at 10:12 AM, wrote:

Dear Mr. Mohan,

Thank you for writing to airtel.

This has reference to your concern regarding port out rejection for your
airtel
prepaid number [protected].

We regret for the delay in responding to your email and sincerely apologize
the
inconvenience caused to you in this regard.

We would like to inform you that regenerate the New UPC code and send us the
details to initiate further action.

We request you to mail us the new UPC code enabling us to do the needful.

Please feel free to speak to our call center executive on 121 regarding any
query/ request and 198 (Toll Free) for any complaints. You can also email us
at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if its still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30
PM
Monday to Friday. The Nodal officer will provide a resolution to your
complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Christuraj A
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4345434CB5D6
395DA5E9226AF8 B4D8FCC
944943F96E92A54B5C6CBC3CE3050B6D93454B4D43E464F4FB4&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 21/05/2011 17:02:26
Subject: No Proper Response --My Mobile Number [protected]

Dear Team,

I have registered for MNP from Airtel to Tatadocomo, But from Airtel
side clearance is not given to TATA Tele services. I tried you customer care
number not able to get correct solution. Kindly check my request for MNP and
give confirmation to TATA Tele service ASAP.............

Find Below Details

Mobile No: [protected]
Connection Type: Prepaid
Name of Connection holder: U.Mohan
Reason for Regesion from Airtel: Legal Problem.

Kindly update the status, i need to switchover from Airtel to Tatadocomo.


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"