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Hi Rakesh,
Issue was not resolved, may I know what was done from Airtel yet???
Did anybody called me ??
Was the charges reverted back??(not talking about the waiver which you are giving to me, "I want the my money back not more than that single paise I need")
Issue was not resolved, may I know what was done from Airtel yet???
Did anybody called me ??
Was the charges reverted back??(not talking about the waiver which you are giving to me, "I want the my money back not more than that single paise I need")
Still issue was not resolved.
Answer the below questions.
Is Airtel is not following the Indian telecomunication/TRAI rules and regulations?????
Why Airtel has appointed Nodal officer???
Why Nodal officers giving wrong commitment??
Each and everytime when I call Nodal officer the put the call in hold to check the database and they are not responding for more than 20 minutes, I am simply holding the call. Does India's largest mobile Network holder requires more than 20 minutes to check the database of a customer??
When I called customer care 12th May initally to register the complaint, the call went more than 15 minutes, I heard voice from customer care end "Dont take calls more than 15 minutes, if it goes just disconnect it". Is this the way to run a customer care service??
When I called Nodal officer (on the month of June) to give a call back but she refused that Nodal officers are not allowed to call customer, but for the past 2 weeks Nodal officers are calling. How this was happened??
If you are not able to provide a solution then why a customer care and Nodal officer is required?
Today @11:58AM 12th July 2011 Officer Prabhu confirmed that 500 Wavier will be given aqnd it will be processed within 4hours but, it was not done so I called at 4:30 PM to enquire about this I am geting the proper answes from the Nodal officer, she said that there is a technical problem when I forced she said it was not approved after sometime she put me on hold and finally said that there is a technical problem. I want to know what is the use of a Nodal officer???
Answer the below questions.
Is Airtel is not following the Indian telecomunication/TRAI rules and regulations?????
Why Airtel has appointed Nodal officer???
Why Nodal officers giving wrong commitment??
Each and everytime when I call Nodal officer the put the call in hold to check the database and they are not responding for more than 20 minutes, I am simply holding the call. Does India's largest mobile Network holder requires more than 20 minutes to check the database of a customer??
When I called customer care 12th May initally to register the complaint, the call went more than 15 minutes, I heard voice from customer care end "Dont take calls more than 15 minutes, if it goes just disconnect it". Is this the way to run a customer care service??
When I called Nodal officer (on the month of June) to give a call back but she refused that Nodal officers are not allowed to call customer, but for the past 2 weeks Nodal officers are calling. How this was happened??
If you are not able to provide a solution then why a customer care and Nodal officer is required?
Today @11:58AM 12th July 2011 Officer Prabhu confirmed that 500 Wavier will be given aqnd it will be processed within 4hours but, it was not done so I called at 4:30 PM to enquire about this I am geting the proper answes from the Nodal officer, she said that there is a technical problem when I forced she said it was not approved after sometime she put me on hold and finally said that there is a technical problem. I want to know what is the use of a Nodal officer???
Hi,
Still the issue exists and you people charging Late fee for that one month bill where my outgoing was disconnected.during the bill period, also I have one more concern when I raise a case to resolve the issue customer care executive simply close the case without my confirmation even I am not able to reach the Nodal officer number (for which you begger's charges as normal tariff rate) it simply redirect and could not able to reach nodal officer.
This moth Bill there is dispute in it can anybody real employee who really work for the wages which he/she gets from Airtel (actual I am paying you) contact me and resolve it or else I will not pay a single paise let see what the best you can do
Regards
Dwarakanath
[protected]
Still the issue exists and you people charging Late fee for that one month bill where my outgoing was disconnected.during the bill period, also I have one more concern when I raise a case to resolve the issue customer care executive simply close the case without my confirmation even I am not able to reach the Nodal officer number (for which you begger's charges as normal tariff rate) it simply redirect and could not able to reach nodal officer.
This moth Bill there is dispute in it can anybody real employee who really work for the wages which he/she gets from Airtel (actual I am paying you) contact me and resolve it or else I will not pay a single paise let see what the best you can do
Regards
Dwarakanath
[protected]
Can anybody from Airtel contact me, when I call nodel office number it is not directly connecting to them.
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Also she disconnected the line while I am questioning her, is this the way to handle a customer??