[Resolved]  Airtel Digital TV — Non installation of DTH despite payment being made

Address:

Delhi

Non installation of DTH services by Airtel even after having received the payment a week ago.

On advice of the customer care of Airtel, I had purchased a multi Connection of Airtel DTH services, on October 14, 2011. My consumer number is [protected]. I made an online payment of Rs 3589/ via my credit card as advised by the Airtel Customer Care executive in a mail written to me on October 12, 2011. I was told that the connection would be installed in the next 72 hours, however it is a week since the payment was made and no action at all has been initiated by Airtel. Despite regular follow ups and constant conversations with customer care executives every day no action has been taken. The attitude of the executives has been frivolous and none of the executives that I have interacted with have been able to resole the problem. I have been assured byall executives that I have spoken to Ajay, Pooja that my problem would be resolved but this has not happened.

I am really ashamed to say that a company owned by the prestigious Laxmi Mittal is so unprofessional in it approach. Not only this is unprofessional behavior but also is a case of harassment of the customer and violation of customer rights. I have been cheated of my right to quality and prompt services and would like to emphasize that such ignorance by Airtel should not be tolerated and Airtel should be punished by for not delivering as against promised.

I would like to insist that Airtel be penalized for non delivery of services and a lesson needs to be taught for their serious negligence on their part.I would like the problem to be resolved at the earliest


Applicant : Charu Chopra