Airtel / Digital TV — no resolution of complaints

Address:

Jammu, Jammu and Kashmir

hi dear sir,
my customer ID is [protected] (Rohin Raina ) mob. no [protected]
on 27/06/2011, my tv screen show a message "no signal" & i lodged a complaint with customer care centre ( request No 9492130 for video problem ) and they gave me assurance that the problem will be resolved by 4 pm 28/06/2011.
on 28/06/2011 , i received a message that your problem has been resolved while as any body from airtel has neither visited my house nor the problem was resolved and then i contacted customer care again and they answered that they have raised a fresh request ( request NO.9511161 for wrong resolution domino), and the same will be resolved by 1pm 29/06/2011.they also provided me a mob. no .[protected] and told me to contact them, but no body was answering my calls despite my repeated attempts . aat arount 4pm some one attended my call and said that the engineer has already left for my house to resolve the problem....at around 6.30 pm i again contacted them but there was no reply to my call.inOn 30/06/2011 morning i again cintacted them and i was told that within 1 hour my complaint will be resolved .....now its alredy 9pm and no body has attended the complaint and no body is bothered to pick my call ...

sir i want to know was it my mistake to choose AIrtel Digital TV because i am using my aitel mobile sim from last 5 years and i thought that they will provide better service and also plz let me know is there is body senior with whom i can lodge my complaint . plz give their contact no.

regards
rohin
[protected]@gmail.com
[protected]