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My customer ID is [protected]) (in the name of the owner of my house). I am seeing a blank black screen on my Airtel Digital TV for last 10 days. Have been complaining regarding the same to Airtel Digital TV consistently, yet no resolution.
The worst part is that after such a pathetic experience, I intend to discontinue the service and move to some other operator. These guys are not willing to give me back the INR 500+ excess deposit (Advance payment) from my account.
Every time I call them, they say our engineer will visit your site in next two hours. Damn the same comment every time.
One I could reach some senior executive and he was all pain balm to me..Yet no resolution.
Airtel Digital: You are a bad bad service. 10 days of blank screen, and yet no resolution.
BTW I have waited like 10 hours (Atleast) on their customer care 'hold'. And have figured out easier ways to reach the customer care.
1. Do not use the tech support IVR, instead if you use a recharge one or add on/movie one, they are prompt to pick up.
The worst part is that after such a pathetic experience, I intend to discontinue the service and move to some other operator. These guys are not willing to give me back the INR 500+ excess deposit (Advance payment) from my account.
Every time I call them, they say our engineer will visit your site in next two hours. Damn the same comment every time.
One I could reach some senior executive and he was all pain balm to me..Yet no resolution.
Airtel Digital: You are a bad bad service. 10 days of blank screen, and yet no resolution.
BTW I have waited like 10 hours (Atleast) on their customer care 'hold'. And have figured out easier ways to reach the customer care.
1. Do not use the tech support IVR, instead if you use a recharge one or add on/movie one, they are prompt to pick up.
Airtel Digitel TV — very very bad service
i buy airtel digitel tv and make payement on 13 august firstky it is not installed at my home after 10 days it is install and then it is not work it show error code 6 if i call customer care they tell me sir wait for 1 hour then 2 hour but not one solve my problem .airtel digitel tv services are very very bad
Corrected: Date mention for complaint report was 13th May 2012.
hi
i called up the customer care to order a movie at 02:55 am on 05 jul 2012. The agent told me that movie has already been ordered so i will be able to see it in some time. Movie started for few seconds and then stopped. I informed abt the same to the agent aswell but he asked me to wait for some time and then he transferred the call to the supervisor. He informed me that only the next show will get played as i ordered the movie a bit late according to his system at 03:16 am which is wrong because when i asked him the current time at his place he informed me its 03:51 am whereas on all the news channels the time was 03:31 am so they have wrong timings in there system. I asked him to cancel the show and to refund the amount back as i did not have time after that. He did not agree and said he can not cancel it from his side and i will only get the refund if the movie will not get played. right now its 07:12 am but the movie still did not get started and when i asked him to transfer the call to his senior he said there is not one available rite now. Very very poor customer service. I planned to enjoy a movie and ended up with arguementing with a customer care agent for approximately half an hour in the middle of the night. What sholud i do?
i called up the customer care to order a movie at 02:55 am on 05 jul 2012. The agent told me that movie has already been ordered so i will be able to see it in some time. Movie started for few seconds and then stopped. I informed abt the same to the agent aswell but he asked me to wait for some time and then he transferred the call to the supervisor. He informed me that only the next show will get played as i ordered the movie a bit late according to his system at 03:16 am which is wrong because when i asked him the current time at his place he informed me its 03:51 am whereas on all the news channels the time was 03:31 am so they have wrong timings in there system. I asked him to cancel the show and to refund the amount back as i did not have time after that. He did not agree and said he can not cancel it from his side and i will only get the refund if the movie will not get played. right now its 07:12 am but the movie still did not get started and when i asked him to transfer the call to his senior he said there is not one available rite now. Very very poor customer service. I planned to enjoy a movie and ended up with arguementing with a customer care agent for approximately half an hour in the middle of the night. What sholud i do?
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AIRTEL DIGITAL TV — very bad services
Hi,I am relocating from Pune to Navi Mumbai (Airoli). I loged a requiest - costomer care to setup my Digital TV setup box 8 days back, But no any response taken yet.
Daily i called costomer care 2 -3 time, they told me that i am writing a compaint now, within 24 hours your problem definitly get resolved. But 4 time happen same thing. This 24 hour never end.
very very bad experience.
- Anand