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AIRTEL DIGITAL T.V.'S CUSTOMER CARE SERVICE IS VERY POOR. HOLDING TELEPHONE FOR MORE THAN FIVE MINUTES PER CALL TO CUSTOMER CARE ULTIMATELY FAIL TO CONNECT A CUSTOMER CARE EXECUTIVE. I HAVE TRIED THREE TO FOUR TIMES TO GET A CUSTOMER CARE EXECUTIVE, BUT ALL I COULD GET IS SHEER DISAPPOINTMENT.COMPLAINT REGISTRATION THROUGH E-MAIL IS ALSO SEEMS TO BE INEFFECTIVE. MY COMPLAINT VIA E-MAIL ON DATED:07.03.2009 & 13.03.2009, THOUGH ARE DULY ACKNOWLEDGED BY CUSTOMER CARE TEAM, HAS FAILED TO SETTLE MY COMPLAINT. SIMILAR BAD EXPERIENCE I ENCOUNTERED, WHEN THE SET TOP BOX STARTED MAL FUNCTIONING, MY REPEATED E-MAILS, PHONE CALLS AND EVEN E-MAIL TO THE NODAL OFFICER, U.P.COULD RESOLVE THE PROBLEM AFTER MANY DAYS. DEFECTIVE SET TOP BOX WAS REPLACED. NOW, THE REMOTE DOES NOT WORK TO BROWSE BETWEEN GENRES, IT IS STUCK ON FIRST SLOT-ENTERTAINMENT, SO CHOICE OF CHANNELS IN 'ENTERTAINMENT' ONLY COULD BE VIEWED THROUGH QUICK VIEW OPTION. NO REGARDS TOWARDS CUSTOMER'S COMPLAINTS EARN BAD NAME TO AIRTEL. AIRTEL AUTHORITIES SHOULD LOOK INTO THE MATTER TO PROVIDE HASSLE FREE SERVICES TO THE CUSTOMERS.
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I bought airtel phone and 3 digital packages, the custommer service is really terreble, bloody ridiclus, they only think they are smart on business. Although they are on a very demand on the business, they are very good in frustrating and damaging customer relations.
Every one says oh, Airtel is very big companny and very good, but i am dealing with my phone sisce 2 weeks, in the end i lost 300Rs. i have to throw 2 digital box to bin, because they very proudly says, oh, u can do every thing on internet, but i dont know how much they are aware of that internet registration process. I try to fill my date of birth but i can only add the birth month and year, not date, without date the process dosent qualify me to be able to use the internet to view my information or do the payments.
Guess how many poor people are suffering like me, I hope the Airtel authorities are looking in to this for improvements,
Every one says oh, Airtel is very big companny and very good, but i am dealing with my phone sisce 2 weeks, in the end i lost 300Rs. i have to throw 2 digital box to bin, because they very proudly says, oh, u can do every thing on internet, but i dont know how much they are aware of that internet registration process. I try to fill my date of birth but i can only add the birth month and year, not date, without date the process dosent qualify me to be able to use the internet to view my information or do the payments.
Guess how many poor people are suffering like me, I hope the Airtel authorities are looking in to this for improvements,
I am user of airtel digital tv. I shifted from one place to another place . I want reinstallation of the product from one month. I have already made payment but company is not giving any service against it.
my consumer i.d. [protected]
mobile no. [protected]
my consumer i.d. [protected]
mobile no. [protected]
Dear Sir/Madam
My a/c No. [protected]
i am sorry, iam not talk in english
mera connection 10-09-09 ko lagaya gya, tab se hi mera remot tv per kam nahi karta hai. mai kai bara complanit kar chuka hoon lekin koi sunwai nahi ho ra hai.
first comp. no. 1052370
second comp. no1079230
please meri complaint puri karaye
my Address :- chanderpal
village kamra kalan
Nahar par
Near Harijan Chopal
Faridabad, Haryana
Mo. [protected]
My a/c No. [protected]
i am sorry, iam not talk in english
mera connection 10-09-09 ko lagaya gya, tab se hi mera remot tv per kam nahi karta hai. mai kai bara complanit kar chuka hoon lekin koi sunwai nahi ho ra hai.
first comp. no. 1052370
second comp. no1079230
please meri complaint puri karaye
my Address :- chanderpal
village kamra kalan
Nahar par
Near Harijan Chopal
Faridabad, Haryana
Mo. [protected]
Dear Sir/Mam,
I demand an explanation for the customer support provided by Airtel and also want to bring the fact that the service is truely not up to the mark. There is a big communication gap that exists in the organization. I had also asked for the SLA and also made a request to forward my call to their senior executives...but they only keep the phone on hold...and then the phone is disconnected. This shows that the organization persist with a big hindrance.
No one is there to solve the issue...under mentioned are the problem that I am still facing with AIRTEL DIGITAL TV.
My subscription Id is [protected] / Bangalore.
I made a complain on 9th April 2011 morning and the time fixed to resolve this issue was 5 pm in the evening of the same day. But neither I received any call from AIRTEL SUPPORT TEAM nor i got any call from the technical team or any technical person who visits for resolving issues.
Again i raised the issue with customer care on the same day i.e 9th of April 2011, the concern executive said that the ticket is still open and the issue will be reolved by 3:30pm on 10th of april 2011. Then meanwhile i received a call from Airtel whose number is [protected]. The concern person gave me the number [protected] on which i made a call and spoke to the concern person and stated my problems. He also said that he will send the technical person to resolve the issue; but fortunately nether i received any call nor no one has visited to solve the problem.
Till 6pm i did not received any call or any SMS form AIRTEL and their concern teams to resolve my issue.
Again I called in evening of 10th April, then I got the complain registered and I received the complain number 6816701.
Today 11th April 2011, time 12:30 PM and still i have not received any message or technical person to resolve the issue.
Please try to resolve my problem ASAP.
I demand an explanation for the customer support provided by Airtel and also want to bring the fact that the service is truely not up to the mark. There is a big communication gap that exists in the organization. I had also asked for the SLA and also made a request to forward my call to their senior executives...but they only keep the phone on hold...and then the phone is disconnected. This shows that the organization persist with a big hindrance.
No one is there to solve the issue...under mentioned are the problem that I am still facing with AIRTEL DIGITAL TV.
My subscription Id is [protected] / Bangalore.
I made a complain on 9th April 2011 morning and the time fixed to resolve this issue was 5 pm in the evening of the same day. But neither I received any call from AIRTEL SUPPORT TEAM nor i got any call from the technical team or any technical person who visits for resolving issues.
Again i raised the issue with customer care on the same day i.e 9th of April 2011, the concern executive said that the ticket is still open and the issue will be reolved by 3:30pm on 10th of april 2011. Then meanwhile i received a call from Airtel whose number is [protected]. The concern person gave me the number [protected] on which i made a call and spoke to the concern person and stated my problems. He also said that he will send the technical person to resolve the issue; but fortunately nether i received any call nor no one has visited to solve the problem.
Till 6pm i did not received any call or any SMS form AIRTEL and their concern teams to resolve my issue.
Again I called in evening of 10th April, then I got the complain registered and I received the complain number 6816701.
Today 11th April 2011, time 12:30 PM and still i have not received any message or technical person to resolve the issue.
Please try to resolve my problem ASAP.
Dear Sir,
I am very regretful to second time inform you that, regarding your service and deduction of my Balance Amount, I have to inform you that my pack monthly charge is 174/- per month, but you have deducted always 200.00 per month.
When I call to your customer care a person attn to my call Mr. Nilesh (your representative), he said to me I was booked a film once upon time in Mumbai, movie on 29th Oct’2011, but when I ask regarding details of booking, he told me, that it’s mistake from your end no booked any film from my end, and suggests me for call after 1 hour then he will return back to excess deduct money and add to my current Balance.
Second time when I call after 1 hour to your customer care Mr Pramod (your representative)attn to my call and told me that my monthly Pack is 193/- how it’s possible. I m continue said to your representative person that, I want to talk with your senior (Team Ledger) but they can’t my call transfer to his seniors and can’t help me regarding this problem.
Past 4-5 month my pack charge is 160/- per month, past 3-4 month a massage came from your end that my pack Rate has change, new rate is 158+tax = 174. Now your representative Please look in to the matter and return back my rest balance amount to my Airtel digital T.V account.
Thanking you.
Pramod Kumar Sharma
Customer Id :- [protected]
Mobile No. :- [protected]
I am very regretful to second time inform you that, regarding your service and deduction of my Balance Amount, I have to inform you that my pack monthly charge is 174/- per month, but you have deducted always 200.00 per month.
When I call to your customer care a person attn to my call Mr. Nilesh (your representative), he said to me I was booked a film once upon time in Mumbai, movie on 29th Oct’2011, but when I ask regarding details of booking, he told me, that it’s mistake from your end no booked any film from my end, and suggests me for call after 1 hour then he will return back to excess deduct money and add to my current Balance.
Second time when I call after 1 hour to your customer care Mr Pramod (your representative)attn to my call and told me that my monthly Pack is 193/- how it’s possible. I m continue said to your representative person that, I want to talk with your senior (Team Ledger) but they can’t my call transfer to his seniors and can’t help me regarding this problem.
Past 4-5 month my pack charge is 160/- per month, past 3-4 month a massage came from your end that my pack Rate has change, new rate is 158+tax = 174. Now your representative Please look in to the matter and return back my rest balance amount to my Airtel digital T.V account.
Thanking you.
Pramod Kumar Sharma
Customer Id :- [protected]
Mobile No. :- [protected]
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