[Resolved] Airtel DTH Service — Bad Service - No response

er.singhamitkumar

from Pune, Maharashtra

Address:

Pune, Maharashtra

Hey Guys,

I have purchased a Airtel DTH connection from Vriti Infocom Pvt. Ltd. ( B-70, Sector-63, NOIDA - 201307 (UP) Tel:[protected], Fax:[protected] [protected]@vriti.com Web: www.vriti.com )
Set Top Box got installed at my place on 3-Aug-2010. but till date it didnt got activated.
Even i talked to Customer Care and all concerned persosn regarding the issue. But i got "No response".
Look like they are not interested in Customer queries at all.
Also, I tried to connect to Vriti Infocomm office but got no response from them.
Best part i have seen in Airtel Service is 'No one is ready to take the responsibility'. Every one is transferring the call to other Department and at last I get the response that It is not the concerned Department.

I have the Cash payment reciept and also I have got my Customer ID but still Customer Care is saying that we cannot log any complaint againt this. Isn't that sound wierd.
Lets Hope if Consumer Forum can help me resolve the issue.

Anyways Guys ...request you all ...Please DO NOT GO FOR AIRTEL DTH at all.
Look like Airtel DTH is just a Fraud and nothing more than that.

Thanks,
Amit Singh
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

tushar.roy

from Pune, Maharashtra

Airtel DTH — Pathetic Service/Lack of Response

I have an Airtel DTH connection for the past year. During this period I have had no service for 2 months in 2010 and I am not getting the DTH signal for past 12 days. I have so far tried to
1. Call the Customer Service on 12150 upto 30 times in last 12 days
2. Logged multiple online complaints
3. SMS'd Help to 54325
This is not the first time I am facing these issues, Airtel DTH call canter is invariably busy all the time. After waiting for 15 minutes when one gets to speak to an executive (if the tools are working, chances are 30% of the time the tools are down) the executive will assure you that it will be looked into and then place you on hold. I have noticed that in all my calls (made from my new mobile using the parent company's Airtel's network) that I get disconnected when they put me on hold or transfer me to a superior. This has been happening to all my calls.
The online complaints have yielded no response from Airtel, the users cant check the status of these complaints and I believe these are ignored.
I have SMS'd Help on 54325 from various numbers and I do get a call from +91 [protected] which I pick up and no one speaks. When you try to call this number back, it says number does not exist!
As of now I am still unable to get a signal on my DTH Box.
Frankly I am tired of wasting my time and effort on this useless service and have decided to move to a different provider (even a cable wallah is better). It is disappointing to experience such service from a company like Airtel (I have been using Airtel Mobile Network for past 7 years)

manas79in

from Bengaluru, Karnataka

My TV is blank for past 4 days due to someone in Airtel customer care tried changing some settings. Now I am waiting for an Engg (I need to pay Re 100 for no fault of mine - if the engg comes) for past 4 days and no joy.. :( Unable to contact customer care, getting IVR that I need to send SMS "Call" and someone will get back to me, sent atleast 5 SMS till now, not even 1 guy got back to me. Do I need to go to consumer court/forums to get support. I need refund and will be happy to go to Tata Sky