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Hi,
I am bearing the mobile number [protected] since 2005 on CUG.
I am regularly making payment every moth without fail, even paid last month(Jan 16th to Feb.17th bill amount). on 28th Feb.2009.
But ashtonishingly I am receiving the messages from your customer care centres(121) that your unbill amount exeeded Rs 5000.00, then you have barred out going fecility. since then my unbilling amount is iautomatically increasing indiscriminatlyaverage Rs.6000.00/day even if my out going is barred and it was Rs.29850.80 by 4th Mar.2009.and my incoming call fecility also barred from 3rd Mar.2009. I have been informing the customer care guys about my problem but they simply saying that I have to wait until the bill processed.
But I suffering a lot not to receive and making calls since 4th of this month.Since I am one of the importanat employee in my organization I am facing lot of problems and it is agreat loss to me and my organization. So Please look in to the matter and do the favour.
I am bearing the mobile number [protected] since 2005 on CUG.
I am regularly making payment every moth without fail, even paid last month(Jan 16th to Feb.17th bill amount). on 28th Feb.2009.
But ashtonishingly I am receiving the messages from your customer care centres(121) that your unbill amount exeeded Rs 5000.00, then you have barred out going fecility. since then my unbilling amount is iautomatically increasing indiscriminatlyaverage Rs.6000.00/day even if my out going is barred and it was Rs.29850.80 by 4th Mar.2009.and my incoming call fecility also barred from 3rd Mar.2009. I have been informing the customer care guys about my problem but they simply saying that I have to wait until the bill processed.
But I suffering a lot not to receive and making calls since 4th of this month.Since I am one of the importanat employee in my organization I am facing lot of problems and it is agreat loss to me and my organization. So Please look in to the matter and do the favour.
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Airtel Mobile — Excess Billing
Hi,My telephone number was having 1000 (A-A) Local SMS free every month, and 200 Local SMS free every month (to other numbers).
However I have been offered a discount of only 407.50 on account of 1000 (A-A) local SMS for August bill, and 400.50 on account of the same for September bill. Should it not be 500/- discount (50ps per SMS) ?
Another problem I noticed is that SMS to Other numbers have been charged in the October bill, whereas I have 200 Local SMS free (for other numbers) option in my plan.
I was assured that Rs.600/- discount would be applicable every month for Local SMS on my plan, however I seem to have been duped.
I had also requested for AVS Service Deactivation, however it is still not deactivated and I was promised that Rs. 198 (2 months rental because I requested for the deactivation of Airtel ) will be reversed.
I tried opening several Service Request numbers with the Customer Support Center, details below:-
1. 19291492 ==> Raised on 14th November for Deactivation of AVS
2. 19601049 ==> Raised on 4th December 2008 for Network and Connectivity Issue.
3. 19609663 ==> Raised on 4th December 2008 for Billing queries(this is closed stating that my number!!)
Can you please help resolve these problems for me, at the earliest ?
Regards,
Veda K.