Comments
fixed line instrument — should be taken back since i have discontinued with your services
I am leaving the country on 26th June. i have discontinued with your services and the connection has been also terminated. i have been requesting the customer care people to take back the instrument before i leave since there will be nobody in the house which will remain locked.i will come back after 6 months. kindly take immediate action in this regard. thank you.Basanti Banerjee
Reliance No:(which is terminated[protected]
Alternate No. (To contact me) [protected]
Dear Mr, Rakesh,
Thanks for the concern and feedback. To update you, I was contacted by one of your executives on 20th April' 2012, was told that you connection will be restored within next 24 hours and we are arranging to deliver a new cordless handset at your billing address by 11.30 am on 21st April' 2012. But till today the connection is not activated and no one has even come to deliver the handset.
Further today I received a call from Ms. Ritu Kholi (Retention Team Executive) from telephone no [protected] at 6.38 pm and was assured that my connection will be activated by next 4 hours and the activation charges will be waived off in my next bill. Fuher when I asked for the handset replacement she informed that she will discuss internally and give a call back in next 5 minutes. Till now no call has been received.
If you are really concerned kindly resolve the issue with re-activation of connection and replacement of cordless handset.
Regards,
Dipankar Das
[protected]
Thanks for the concern and feedback. To update you, I was contacted by one of your executives on 20th April' 2012, was told that you connection will be restored within next 24 hours and we are arranging to deliver a new cordless handset at your billing address by 11.30 am on 21st April' 2012. But till today the connection is not activated and no one has even come to deliver the handset.
Further today I received a call from Ms. Ritu Kholi (Retention Team Executive) from telephone no [protected] at 6.38 pm and was assured that my connection will be activated by next 4 hours and the activation charges will be waived off in my next bill. Fuher when I asked for the handset replacement she informed that she will discuss internally and give a call back in next 5 minutes. Till now no call has been received.
If you are really concerned kindly resolve the issue with re-activation of connection and replacement of cordless handset.
Regards,
Dipankar Das
[protected]
Dear Sir,
This is to update you that I received a call from Ms. Ritu Kholi at 9.40 am and she informed that my connection activation intimation has been initiated and it will be active by next 4 hours. I inquired regarding the new telephone instrument she replied that she has arranged to deliver a new instrument which will cost Rs. 1400/-, I have make the payment at the delivery and she will provide me 100 % waiver on the same in my current bill. She also confirmed to send me a Email regarding the same so I will not have to pay the current bill and in the next bill the balance amount will be adjusted only the differential amount has to be paid.
As communicated my connection has been activated by 1.00 pm yesterday . But the new handset is still not delivered and the expected mail from Ritu Kholi is still pending.
Today I have received a mail from [protected]@airtel.in that the handset has been delivered but the same has not been delivered. I will forward the same mail for your reference.
Kindly intervene in replacing the new instrument and giving me 100% waiver of the instrument cost. Since Airtel makes promises but never keeps the same this is burning example in this regards.
Trust that I will get proper justice at the earliest.
Regards,
Dipankar Das
This is to update you that I received a call from Ms. Ritu Kholi at 9.40 am and she informed that my connection activation intimation has been initiated and it will be active by next 4 hours. I inquired regarding the new telephone instrument she replied that she has arranged to deliver a new instrument which will cost Rs. 1400/-, I have make the payment at the delivery and she will provide me 100 % waiver on the same in my current bill. She also confirmed to send me a Email regarding the same so I will not have to pay the current bill and in the next bill the balance amount will be adjusted only the differential amount has to be paid.
As communicated my connection has been activated by 1.00 pm yesterday . But the new handset is still not delivered and the expected mail from Ritu Kholi is still pending.
Today I have received a mail from [protected]@airtel.in that the handset has been delivered but the same has not been delivered. I will forward the same mail for your reference.
Kindly intervene in replacing the new instrument and giving me 100% waiver of the instrument cost. Since Airtel makes promises but never keeps the same this is burning example in this regards.
Trust that I will get proper justice at the earliest.
Regards,
Dipankar Das
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House — instrument locked
Hello,From past 6 Months our instrument(landline cordless phone) had been locked and i have complained 4 to 5 times to customer care but there is no response, please suggest any remedy so that i can recharge and use the phone, and our phone is running only on battery when the battery is put off instrument will be put off.
Thanks,
Meena