Address: | Thane, Maharashtra |
Dear Sir,
I am Ariel customer from last 7 years and recently moved to mumbai 2 months back and i have again selected Airtel as my cellular network as i was very happy with the service. I had no issue with Ariel till my last bill. But this month i have got bill for my postpaid no [protected] (Its my new no for Mumbai) is 4709.15 and when i saw the bill they have charged more than 4000 for the GPRS usage when i had taken connection that time i have clearly asked to enable 2G plan on my no which is 98 rupees per month. And i use to visit my data usage in my mobile and when i got my bill i checked it was just 550 mb around. And i called your customer care they told we have not activated 2G plan on your no we have given 200 MB complementary plan on your no for free and u have exceeded 200 mb so we have charge 10 paisa per 10 kb so you have to pay the amount. 12-15 days before my outgoing got barred saying that your credit limit is over again i called customer care they told you need to pay 2050 rupees to start your out going calls and when i asked they told we cannot tell why your usage is high just pay that after bill generation we will credit the amount to your account. I have not got any call from Airtel after taking connection as welcome call to explain the bill plan. I have written the complain to Mumbai nodal officer and they are not ready to reverse the amount. .Now they are Harassing me Please do the needful.
Regards,
Ravi Was this information helpful? |
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