Sir
I applied for a online dth connection vide order no 2832069 & form reference no. 2999314 & deposited an amount of Rs 3090 online around 15 days back selecting HD setup box & mega pack. I was promised that the connection would be installed in 48 hours but to my utter surprise that took nearly 8 days(8X24 hours).
when the man for installation came he went back leaving the material at my place& saying that the signal strength is not being achieved. He assured coming the next day but never turned up for next 4 days.Since the material was lying with me being an engineer by profession i installed the dish myself & called up the dealer at shimla to activate the channels.
The dealer responded the next day & my channels got activated. But again to my utter surprise many channels listed in the mega pack were missing. It happended around a week back & i have been running pillar to post for activation of my channels. I called up the helpline nos etc umpteenth times & the final respone is the customer ID coming on my TV set ([protected]) is registed in the name of some other customer. My original customer Id is [protected] which has already been activated but the channels i am receiving is for other customer id.
I really shudder to think about future. Till date no solutions no calls. If i call up i am told it will take time. please help
vikas mahajan
mobile no. [protected] Was this information helpful? | 
Every installation has been completed in my new address.
But new smart card was not issued till now and this issue is pending for 4 months.
Could you please take necessary action to issue smart card