| Address: | Hyderabad, Andhra Pradesh |
Dear Sir/ma'am
This is to inform you that Airtel has charging false rates for messages which is not even applicable and the worst part is they keep changing the offers every day or every week which is very frustrating. I got a recharge pack of rs 77 which gives free sms facility till 10000 messages and i was informed the same thing via message but the moment i got it recharged i merely got the balance and not the message pack, so went back to the market and got the message pack activated which gives me a facility to message to any number @ rs0.09. Everything was going well then sooner 2 days after recharge, I started being charged @ Re 1.00 for every message.
Sir/ma'am, This has become real frustrating to keep on understanding their offers every now and then as they keep on changing and more so over they do not stick to their offers. I think this is a complete cheating with the customers and an attempt to dominate their position by making the customers feel very disheartening. In fact this is a mental harassment which is inflicted on the customer.
PLEASE HELP.
Regards
Pallav Goyal
Contact number- [protected]
E-mail id- [protected]@gmail.com Was this information helpful? | 
Respected sir/mam
I Aastha, AIRTEL PREPAID MOBILE USER is utterly dissatisfied with the decreasing interaction of your company with the users. There is no operator at "121" to whom the customer can talk about the problem they are facing.
I got activated RC16 scheme around 7 January 2010 according to which all calls are at 1p/sec but for 60 seconds , 63 paise are deducted from my prepaid balance. This is ridiculous..
How can you cheat your customers?? You should clearly tell the customer before hand that what amount you will be deducting..
If this continues the brand name of AIRTEL will be spoiled in such a competitive market.
Hope you will soon do something about it..
I WANT RESPONSE SOON ABOUT EXTRA DEDUCTION OF MONEY .