Airtel — Internet Services not working

Address:

New Delhi, Delhi

I had subscribed for Airtel 3G connection which was running fine. Sometime later I felt a drop in speed and overall performance and I logged in a complaint. First Airtel did not expect that there is any problem, upon giving relevant examples they took down the complaint and asked me to wait till 4 days for resolution. In the interim I opened a compliant on their website through my online account. To my surprise, the company representative called and told me that it is my misconception and the services are running fine and promptly closed the ticket even though I had specifically asked him NOT TO. They also closed the ticket on the website without any proper resolution. S.No. Ref. No. Type Category Creation Date Status Action Feed Back 1 52989309 Complaint Network 9/25/2013 Resolved 2 52451741 Complaint Network 8/24/2013 Closed I then switched to 2G plan as I did not want to spend my money on the service I was not receiving. Today I cannot access even the 2G internet. I have called 100 times and all the time I am being told that I need to wait for 4 days as and when they check if there is any problem. I am not sure how can they keep on charging when they are not providing me the service. THIS TOO WHEN I AM A CORPORATE USER. NOT SURE WHAT HAPPENS TO REGULAR USERS I would NOT RECOMMEND Airtel plans or worse Airtel to anyone.