[Resolved]  Airtel / Mobile Postpaid / Tamilnadu — Legal Notices from Airtel

Address:

Chennai, Tamil Nadu

Hello,

I have taken an Airtel connection with number [protected] in the month of August, 2010.
I have asked to disconnect the number in the month of October, 2010.
To disconnect my number I have called the customer care and they have sent an executive (Sarath, [protected]) to collect the money from me. I have cleared my dues on 21st October, 2010. Bill receipt number is BAL/CHN/2008-09/601172. (Attached is the scanned copy of the receipt)

In January, 2011 I have received a legal notice from “Anand, Abdul & Vinodh Associates” (which is associated with airtel) to clear my dues.
I have called the airtel customer care several times regarding this issue. After few days, one customer care executive has said the issue is solved and I will not get any legal notice.
To my surprise I have got one more legal notice in February, 2011 from the same associates to clear my dues. When I have called the airtel customer care, I have got an answer that “as Airtel is not able to find the executive to update my payment, the case is closed”. One of the team leaders or supervisor said, he is going to solve the issue and assured that I won’t receive any legal notice further.
I just received the third legal notice. I am not happy to receive legal notices from Airtel. I called the customer care again and he again raised a complaint which will take at least 3-4 months to revert back saying “the case is closed and you have to pay money”

The recent ticket number is[protected].

I have called airtel so many times and the customer care representatives are just keeping me on hold and finally they don’t speak up or hang the call. Each call duration is approximately 20 to 30 minutes. I have experienced this so many times. I have sent so many emails and nobody care to respond.

Again with this email I am attaching the scanned copy of the bill receipt and scanned copy of the third legal notice. The recent ticket number is[protected].

Somebody address the issue and get it solved within 23rd March and let the “Anand, Abdul & Vinodh Associates” know about this.
If I don’t receive any proper reply from Airtel, then I will have to proceed legally and it might cost you so much. It’s a reputation damage for me.

Hope Airtel tries to solve this issue. My alternate contact number is [protected]

Thanks,
Arun Kumar N
[protected]