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Dear Airtel Customer Service Team,
My name is Khushbu Fuladi, living in Pune from last 2 yrs. I want to lodge a complaint against the Marketing Team of Airtel. Today 29 th Dec 09 at 10 Am I called Customer Care of Airtel by dialing 121, I lodge a complaint regarding sudden deduction in my balance due to subscription of Airtel Radio Service. I never want this subscription, in the sake of my money I called Customer Care Center. I talked with Ms.Ketana, one of the customer care executive, she told me that you dial the subscription number, that's why that scheme was activated, also she gave me request number for that, which is[protected]. But in the message i got my reference request number as [protected]. This shows the Airtel people dont know there work properly. But I never dialed that subscription number, as in i don't need that subscription, I have a proof for that also. These marketing guys deduct money from the customer's balance in sake to show increase in there targets only. But in between the customer's are suffering. We need to call the customer care all the time in between our busy work schedules. This is one of the kind of mental harassment for the customers. The marketing guys dare to do so just because of poor management, nothing else. Hope this will be sorted soon. Looking forward with Airtel.
Thanks,
Khushbu Fuladi
Human Resource Executive.
My name is Khushbu Fuladi, living in Pune from last 2 yrs. I want to lodge a complaint against the Marketing Team of Airtel. Today 29 th Dec 09 at 10 Am I called Customer Care of Airtel by dialing 121, I lodge a complaint regarding sudden deduction in my balance due to subscription of Airtel Radio Service. I never want this subscription, in the sake of my money I called Customer Care Center. I talked with Ms.Ketana, one of the customer care executive, she told me that you dial the subscription number, that's why that scheme was activated, also she gave me request number for that, which is[protected]. But in the message i got my reference request number as [protected]. This shows the Airtel people dont know there work properly. But I never dialed that subscription number, as in i don't need that subscription, I have a proof for that also. These marketing guys deduct money from the customer's balance in sake to show increase in there targets only. But in between the customer's are suffering. We need to call the customer care all the time in between our busy work schedules. This is one of the kind of mental harassment for the customers. The marketing guys dare to do so just because of poor management, nothing else. Hope this will be sorted soon. Looking forward with Airtel.
Thanks,
Khushbu Fuladi
Human Resource Executive.
Airtel — ethic less service
i have been a valid customer for Airtel for the past 4years and i have been paying the bill through ECS (direct debit) no one even ddares to do that with airtel.Though the bills are on higher side i never bothered. Recently Mobile number portability came (MPN) and i heve decided to move to bsnl, and i have applied for the same.All the process got completed and my mobile service changed to bsnl retaining the same number.Every thing was OK,i got a call from Airtel that final amount is not cleared stating that final payment was not debited from my A/C which iwas not aware. I paid the service and cleared the amount on 21 feb-2011 (due date 01-Mar-2011).But that ethic less person sent a message without my intimation to BSNL stating that i have not cleared the final payment ,Knowing that BSNL disconnected my service without intimation.And when i visited the concerned AIRTEL office they have simply denied that everything is clear from their side and they have given clearance.Whereas BSNL office members clearely showed us that they have sent msg on Mar-08, this indicates that AIRTEL is the best ethicless company and the cheating,fraud service provider.And he has done it intentionally with envy. I totally agree with this. I was told by the customer care executive in a similar case that the company has a basic condition that the plans and offers it is offering are subject to change without prior notice. This means that the company can show a lucrative offer on one day and the next day, say that the offer has expired and not give the benefits to its customers.
Serious actions needs to be taken.
Regards,
Shreya.
Serious actions needs to be taken.
Regards,
Shreya.
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Airtel Mobile - Prepaid — Unsolicited messages
Hi,I've a pre-paid mobile (of lifetime usage) of Airtel with no.:[protected].
1. I've been getting un-wanted SMSs, naughty jokes ,which started first with the message: you will be deducted Rs.10/week for jokes-a-day service, which was never subscribed by me.
2. Initial messages had contained a code for un-subscribing the service, which I promptly used. After
a break of 2 weeks these jokes started appearing again, without the option for unsubscribing.
3. On a particular week-end, another message proclaimed that I have been enrolled for 'audio movies'
broadcast; my immediate replies to that no. (54312), had an audacious prompt :' reply within 5 minutes'.
4. Airtel website gives me only local addresses, where one has to go there and complain.
5. Yesterday too a naughty,filthy joke appeared, without even the no. being sent.
6. I will switchover to another safe operator if this continues for another week.
7. Lifetime subscribers are being taken for a ride by Airtel.