[Resolved]  Airtel Postpaid — Bill dispute

Address:Maharashtra

I am Post paid user of aitel Mobile No. [protected] , I received SMS yesterday on my mobile that Usage of International raoming ( Voice + Data) on my airtel mobile [protected] is Rs. 7725 on 9th August 2013.

I traveled on 5th August to China , My ISD Roaming activated on 6th August.

In my Blackbury phone I kept data services off . I did not get signal till 7th , Error SOS There was no service on blackberry.Only emegency call. shown on mobile.

7th afternoon I changed my sim to another Phone Samsung and make two three calls from my SIM.

I received many massage from Aitel , I haven't used data service and also it could not access data services on Samsung phone.

8th and 9th August I made 2- 3 calls to India and 9th Evening return from China.

I am surprisess to seee raoming bill , because I have not used data service. Only 5-6 calls to India. How you can make this much of bill. As per my calculation it should not be more than Rs. 750.00

I assume , Airtel send me many SMS , unnessasry and charging for the same. Thease SMS send to increase my bill.

I hope aitel can check my usage and give immediate attention to resolve the problem

We donot axecpt this type of behavour like airtel company.
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Aug 14, 2020
Complaint marked as Resolved 
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Namaste (opmajoka),

This is to inform you that your concern listed on 11 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste (opmajoka),

We would like to inform you that your concern listed 11 Aug 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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